Prestige Pools of Wilmington

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• By Beatriz B.

  July 3, 2018

  Would not recommend to anyone!! What went wrong? Let me count the ways:

  1. During planning (already had $42000 deposit) the owner Shane asked us not to contact him directly that we could only go through the project manger Jordan
  2. Jordan lacked knowledge in several instances and grew irritated and defensive when we questioned anything so with owner Shane not willing to communicate that caused a lot of problems.
  3. Mason who was to build fire pit and spa plus lay stone and tile came to work at 2 hour intervals each day and finally when he stopped showing up and we questioned delay he had to be removed from our property after shouting obscenities and making threatening comments
  4. Delay after delay with deck work and tried to extort an additional $5400 the day the deck was to be placed claiming we were over square footage when they had come up with the needed square footage amount themselves and placed deck form themselves.
  5. Already paid in full and transition tile and stone work delayed delayed delayed. They would not answer phone calls or texts and when they did they were clipped and rude like they were doing us a favor.
  6. They would give us a work schedule and not show up without any communication. We had to place a lock on our gate to get them to communicate when they needed access
  7. Spa not working after building complete. Very evasive and defensive through entire problem. Had to file complaint with the Better Business Bureau to get them to act. Complaint number is 15053441. They have not responded to two attempts by the BBB to contact them about our issues. We have had to threaten legal action as well
  8. Turns out they plumbed the spa wrong and had to tear apart a chunk of our newly built spa to try and fix their mistake. 3 attempts. Thought we had it fixed and now it is still not working right.
  9. we have a reoccurring rust stain on our new deck that they have yet to resolve. They claimed they fixed it with some cleaner but stain back the next day and they have not returned.
  10. transition tile grout sloppy with chunks all over. they came to fix it and did part of the work and said they would return. has not happened. we finished touch up ourselves.
  11. transition tile keeps falling off and we are having to figure out how to reattach it because they are nowhere to be found.
  12. text after text unanswered...call after call unanswered
  13. poor quality work after dishing out $82000!!!

  We are going on 5 months of this nightmare!!!They said 6 weeks shame on us for not getting it in writing and paying in full before all the work was complete and working as it should.

  We are happy to have our project complete and the ability to enjoy our pool but it really has been poor quality workmanship, atrocious customer service, lack of follow through and just zero professionalism.

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• Anonymous

  June 7, 2013

  What a breeze! Working with Shane and the crew at Prestige Pools has been one of the easiest experiences in working with a contractor that we have ever had. After interviewing four separate pool contractors, we selected Shane and Prestige Pools for many reasons. From the time that Shane entered our back yard, it was obvious that he knew pools inside and out and he loved helping customers understand how easy it can be to have a pool installed. When he said, “no problem, we can do it – we can take care of it all”, he truly meant it.
  Once the contract was signed and dates affirmed, the work began and the process was completed as promised. His team of professionals worked very hard to disturb as little property as needed to install the pool. At the end of each day of work (and they work very hard), the crew made sure to leave the work site in better shape than when they arrived – always cleaning up like the true professionals that they are.
  The pool is completed and it is just beautiful. Shane and his team delivered the results above and beyond what we were looking for in this endeavor. If you are looking to add a pool or spa to your yard, I suggest you give Shane at Prestige Pools a call for an estimate and an education. I promise you will be hard pressed to find someone more excited about the business than Shane. His love of the “water recreation business” is not only refreshing but truly a rarity with contractors today. It has be a pleasure working with Shane and his team – thank you Shane!

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• By Jakki J.

  May 1, 2013

  After consulting multiple local pool companies, we choose Prestige Pools to transform our backyard. From start to finish, Shane and his crew did an outstanding job with planning, communicating, installing, and finishing the project.
  Shane began with a great presentation and overview of what the project would involve. We were given choices about everything from pool shape, concrete color, and landscaping to fencing and much more. We were also allowed to tweak these decisions as the project went along and we were able to make more clear choices about placement and other factors. At one point, Shane used a computer program to produce an actual picture of what the pool, fence location, concrete shape, new deck area, etc… would actually look like with our existing trees, porch, and backyard building. We loved having this “virtual look” at our future oasis!
  Shane’s team and price included the paperwork, labor, materials, and inspections. There were no surprises or hidden costs at the end. The payments were staggered out at appropriate times during the project. Shane supervised everything. The fence installers, the contractor who reworked the deck, the police escort for the pool delivery, and the inspections/cleaning/maintenance were all well coordinated by Shane before it was handed over to us after pool school. It was amazingly stress-free for us as homeowners even though we were having a major addition to our home and lives.
  Perhaps the biggest selling point, is Shane’s personality and the ease of communication between him and our family. He listened to our wish list and was able to easily compliment it with his experience and great ideas. You will not be disappointed with Prestige Pool’s products, customer service, and pricing. We do not regret the decision to transform our backyard and create this great relationship with Shane Kosnik.

  Happy Pool Owner,
  Jakki

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• Anonymous

  September 24, 2012

  Fantastic job.
  They built our out door creation with a pool, spa, and out door kitchen along with our next door neighbors pool.
  We are both very satisfied with Shane and his crew and would recommend Prestige Pools to everyone.

• By Peter K.

  June 1, 2011

  Contracted Prestige Pools of Wilmington to install fiberglass pool, filtration equiptment and fencing. Total pool packace. Job started Dec.2010 and sat until March2011. After innitial deposit over 50% some work was done and than stopped. claiming weather and soil conditions poor they returned with little communication as to when, and demanded to be payed additional or work would seice. Additional monies given little more work done.

  inspections not passed work stopped more money demamded. paid contract in full now pool not complete, no fencing and failed electrical inspection not addressed. Poor workmanship on work done. Rust stains comming through comcrete decking, pool not plumb or level, concrete cracking. They are demanding more money to complete and requiring us to aquire alarm equiptment to bring job to code.They claim to be expert. no forsight for various issues now outstanding. Fencing disbute continues. No timer on filtration equiptment, I come to find out. Just wish they would do what they said and get out of my life. Bring back the earth you dug out of the hole made for the pool.You said you would. Shame on me for trusting them.
  
  I can tell from thier communications thier hostility is equovelent to thier insecurity. Don't blame your clients for the delays, when over 50% of the contracted amount was paid in full. True bait and switch tactics were used and deciept was implemented from the start. How can you demand additional monies when the electrical inspection has not passed? Why would I agree to a gate that won't allow my boat to pass through. come on! Experts..yeah right experts at ripping you off!
  Update 6/1 I now have paid an additional $2500.00 to another contractor to install fencing to pass final inspection and purchased a rear door alarm at a cost of $70.00
  When will this nightmare end...If your considering a pool, take your money and dreams elsewhere...
  

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