Pro Finish Plumbing

If BuildZoom had a 10-star rating, this company would surely be deserving of such a ranking and workmanship!

Not having any reference to go by for pipe leak, I did my own research. At my work, I inquired if anyone knew of a good plumber. I was given “PRO finish Plumbing” as a source for excellence in anything related to plumbing problems.

This company’s first, middle, and last asset is Customer Service - by far! It started with a phone call where Company Owner, Steve Hobson, was most courteous in answering all of my questions.

Steve was so polite and concerned, that my appointment was scheduled within a day after explaining the situation, and the time constraint that my city gave me to repair my pipe leak. My city’s Meter Reader noticed that my water meter was continuously spinning, yet no water was being used.

Upon his initial arrival, Steve assessed my broken pipe location that was from my main water shut-off valve, all the way to my water meter in its vault in the alley. This project would consist of jack hammering about 20 feet in length of cement, dig down about 18 inches, replace the broken pipe, re-do my main water shut-off valve (from a previous break years ago), back-fill the dirt, and replace the cement. This was going to be quite an extensive job.

I had 4 different plumbers that came out to assess my broken pipe. “PRO finish Plumbing” is the ONLY Company that gave me anything in writing as to what needed to be done. When I called Steve telling him that I wanted his company to take care of my pipe leak, little did I know that it was going to be a VERY thorough communicative relationship.

Steve laid out a plan of action of what would transpire each day after I hired his company. He gave me plenty of advanced notice, so that I could inform my neighbors of the upcoming noise of a jack hammer on the first day. I wrote a very detailed letter to each neighbor explaining what was needed to be done and why. I asked Steve to read the letter and asked for his opinion, before notifying my neighbors. Steve was most gracious in utilizing his ‘own time’, just to verify my letter to 10 of my neighboring homeowners.

As my tract is in a unique setting, our homes are very close together with no fence in between them, and face one another with a common green belt in the middle. There are no driveways, but a vehicle alley to access each house. Therefore, as a courtesy, I wanted to let neighbors know ahead of time of what to expect and when.

Robert and Darrin from “PRO finish Plumbing” arrived right on time the first day of jack hammering the cement, and removing all of the dirt. Steve had been to my City to obtain the permit prior to starting the project. At the end of the day, Steve had texted me what was done and what to expect the next day. This communication continued throughout the entire job. If I had more than 3 texts (in a row) with questions, then Steve would call to elaborate – day or night, ‘well beyond’ business hours. If I sent a lengthy email, Steve would reply within hours.

On the second day, my city’s Building Inspector checked out the installation of the newly replaced pipe and its connection to my main shut-off valve all the way to the water meter. After the inspection took place, Darrin then back-filled and compressed all the dirt into the long trench. As long as I had Steve on the job site each day, I inquired about my water heater that I had replaced last year. I wanted Steve to look at it to see if it was installed up to code. There was some minor tweaking that needed to be done; a pan needed to be installed, the (earth quake required) strapping needed to be tightened, and some valves that needed adjusting. So after replacing all of the dirt, Darrin then proceeded to empty my water heater and bring it up to code.

On the third day, Steve had Jeremy help him in replacing the cement and asphalt. My city’s Building Inspector asked that the asphalt be removed that led to the vault, to check the placement and connection of the newly replaced pipe. The appearance of both pour jobs (cement and asphalt), were completely smooth and professional looking.

PRO finish Plumbing’s standard not only sets-the-bar, it IS the bar! There is NO reason to search ANY further than THIS Company, to fulfill your plumbing needs!

Most Sincerely,
Thea E.