Proven Professional Construction Services

This company was sent out by American Home Shield due to issues with our hot water heater. I requested service on Monday due to no hot water and Pedro the technician came on Friday afternoon to assess the problem. He was here a total of 7 minutes. He entered the room where the water heater is located, took a few pictures and said “you need a new water heater because yours is disintegrated.” So I asked him how he was able to determine that a replacement was needed without actually checking the components or attempting to light the pilot? He responded “I don’t need to check it. That’s what you pay insurance for. I will put in the order now and it’ll probably be Tuesday or Wednesday before I can get a new one because of Covid.” So I asked him if we realized that we’ve have NO HOT WATER FOR A WEEK, we have two small children and he’s telling me that MAYBE he can come back in 5 or so days with a replacement. So I checked the work order section of the AHS website later that evening. NO WORK ORDER. Called PPCS and NO answer, left message, NO call back! Later I called their emergency service number, still no answer, left message. NO call back. On Saturday I checked again, STILL NO WORK ORDER! I then called and spoke to customer service where I was told it can take up to 24 hours for the technicians input to show in their system. Checked the website on Sunday, STILL NO WORK ORDER. So I called AHS again and the customer service rep gave me the same answer as the previous rep. Monday morning (a week no hot water), I checked the website again, STILL NO WORK ORDER! Complete frustrated, I called the PPCS and of course NO answer and NO call back. Once again I called AHS and told the representative there was STILL NO WORK ORDER showing in the system and I’d left numerous messages, sent an email and the company was unresponsive. He then called the company and was able to speak to someone and said they would called me within 4 hours. Those 4 hours came and went, STILL NO CALL BACK OR EMAIL. I once again called AHS and after 45 minutes of retelling the same story once again, the representative was not only able to make contact with PPCS but assured me they would be putting the work order information in the system. About an hour later, I received an email from AHS to contact them as there was an “ISSUE” with my warranty claim. Once again I contacted AHS and was told by the representative that my water heater issue would NOT be covered by the warranty. When I questioned why she said “because the technician states in their report that your water heater is in violation of city codes and ordinances.” This ABSOLUTELY OBSURD! The technician made NO mention of such and said he was planning to order a new one the same day. What a bunch of @$$holes. Just because I questioned their decision and was trying to prevent unnecessary work and expense to AHS they try to screw me by putting some BS information into the work order to prevent a replacement! I insisted that AHS send out another company for a second opinion to which they have agreed to do. Not only would am I giving this company -10 STARS, I am hoping by writing this review, others will avoid this company at all costs!!