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• By T. M.

  March 23, 2022

  HVAC

  $13,000

  Did a fine job of installing our split level air conditioning two years ago. After two years, however, two lines sprung leaks and when we called them to ask if they could come and look at it, the secretary was exceedingly rude to my wife (made her cry) and said that after a year we were on our own. I realize that they may or may not have been to blame for the problems we were having, but the way they wiped their hands of us made us feel awful cheated and awful.

• By Robyn M.

  November 21, 2018

  REPLACE BOILER & WATER HEATER

  $10,000

  They were quick in and out. The next week I smelled gas. They told me its highly unlikely but will come anyway. They came and said there was no gas leak, despite the smell. The next week I coincidentally had an energy assessor from PSEG come out. They had a device that can detect gas leaks and it showed a leak. R&N finally came back to fix it but were very upset at having to come back and very rude. A year later, there is some rust on the new pipes they put in and residue all over the burner box. I have been trying for over a week just to get an appointment, but they said its not an emergency and will call me back to reschedule. This is the worst customer service at least make an appointment, whether it be next week or 3 weeks from now. I have a meaningless 2 year warranty with a company that does not stand by their product. If you install with them, dont expect them to follow through if you have problems later.

• By Paul D.

  March 23, 2018

  Oil to gas conversion

  $9,850

  We had a heat conversion to gas. Robert and Nancy could not have been more helpful with the project. Installation, permits, inspection all was flawless. The work itself was clean and extremely well done. We highly recommend their work.

• Anonymous

  April 15, 2015

  Three emails, four service requests, and eight phone calls, and no one has got back to me about service on their installation.

• By Anonymous

  January 6, 2015

  Heating & AC

  $15,000

  60 days

  Upstairs

  Follow up service is TERRIBLE! No return phone calls, started the job & had to harass him to get back & finish it...not easy to deal with! Made a 15k mistake using this guy...avoid him