Do you work for this business? Unlock this free profile to update company info and see who's viewing your profile.

• By Christina C.

  June 8, 2020

  We had used R Mechanical for at least 10 years. They installed a water heater, a garbage disposal, changed out lines to the washing machine, installed a water line for the refrigerator, replaced a faucet in the bathroom, and a faucet in the kitchen. We won't use them again despite several previous positive experiences. Their customer service is now poor, their service has gone downhill, and they are completely overpriced.

  They wanted to charge nearly $700 for installing a new toilet (we were purchasing a new one ourselves), charging separately for replacing the shut-off valve for the toilet, and replacing the faucet in the bathroom. We asked for the quote when we scheduled an appointment for a plumber to come to the residence regarding the waterline. The hole in the foundation surrounding the water line leaking some water, presumably had lost sealant. We thought it might need to be resealed. The plumber wasted a trip to the residence over this issue because it had nothing to do with the waterline, so we thought we would have him at least address something while at the residence. I clearly explained the issue over the phone to Liz 3X. I stated it wasn't the waterline, it was coming in from the hole after a large deluge of rain and had stopped coming in as soon as the rain stopped. Liz still documented it as a leaky water line. . .

  We waited for the quote in writing for nearly a week. It never came to my e-mail address. I wrote them on their website a few days later when we still had not received a quote, and I didn't hear back from them. I finally left a message and received a callback. Apparently they had an e-mail on file that is over 6 years old. They never bothered to verify the e-mail address at the residence prior to sending the quote out. And, despite changing the e-mail address with Brooke over the phone and calling them 2X, I still don't have the quote in writing. I finally just had her quote me over the phone.

  Prior to this, I called them about hail damage to our r&r raincap that covers the furnace vent. Liz tried to refer me to a roofing company despite explaining to her that heating and ventilation companies are trained to replace these, specifically because if you push them down too far, which a roofer could do due to lack of proper training; it can cause carbon monoxide poisoning. This comes straight from a roofing company that instructed me to call an HVAC company. I only called them because our normal HVAC tech can't climb on a roof due to a disability and his father, the owner, is too old to climb on a roof.

  When we remodeled our kitchen about 2 years ago, they installed a new faucet and reconnected our garbage disposal and replaced a bit of plumbing that the plumber claimed needed to be replaced under the sink. It cost us nearly $700. We recently found out it would have cost less than $400 elsewhere. The technician that came to the residence was also less than desirable. . .

  When the water heater was installed about 10 years ago, there were problems (e.g. drywall damage when moving the old unit up the stairs), but we let it go and had several positive experiences following the incident, specifically with their plumber Adam. But the recent issues are so egregious that we won't ever use them again.

  They are also terrible about getting receipts to customers. Receipts are important for records, especially if selling a house in the future.

  After the last problem, I texted our electrician and asked for a referral elsewhere because we trust his judgment. We are glad we did it. Won't use them again.

  Read more