Recovery Roofing of Nc

Begin forwarded message:

On Monday, August 17, 2020, 5:17 PM, Jemi Lee Van Zandt wrote:

Better Business Bureau Complaint against

Recovery Roofing

BBB August 12, 2020

5540 Munford Rd. Ste 130

Raleigh, NC 27612-2655

. Recovery Roofing’s advertisement claimed to be able to put on a new roof for the cost of your deductible. After the adjustor with our Farm Bureau Insurance company gave us a cost itemization for a new roof, we contacted Recovery Roofing for an estimate. Farm Bureau had informed us that a check for most of the cost would be made payable to Kathy Eddinger, the home owner and her mortgage servicer, Select Portfolio Servicing. We informed Recovery Roofing as part of our agreement with them that certain documents were REQUIRED as part of our ageement with the all parties: Us, Recovery Roofing, Farm Bureau, and the company Select Portfolio Servicing used to distribute the funds for (SPS) called InsuranceClaimChecks.com , and the REQUIRED DOCUMENTS included: a contract, a W-9 form, a Wavier of Lein. Furthermore, disbursement checks would be paid in increments based upon the stipulations on their website, InsuranceClaimChecks.com.

This was FOR THE RECORD, agreed upon with the understanding that these documents were the resposibility of Recovery Roofing p;prior to work comencing at this property.

Recovery Roofing was negligent in its contractual agreement to supply this documents as agreed and as a condition of being hired to install a new roof at our address. Consequently, payments to Recovery Roofing were delayed. Recovery Roofing, thereby, breached their contractual agreement with all parties, and after 90 days without getting their distribution payment threaten Ms. Eddinger with placing a Lein on the home until the bill was paid in full. An employee of Recovery Roofing informed us over the phone that submitting the agreed upon REQUIRED documents was only a curtesy and not a requirement. With this statement Recovery Roofing has breached its contractual agreement with all parties.

An employee named Matt Lodata said if we didn’t pay in full, a Lien would be placed on the residence. He said he would give us until Tuesday, August 11. 2020. (This was threatened on Tuesday, August 4). I immediately called InsuraceClaimChecks.com and told them of the bad marketplace behavior being done by Recovery Roofing. I was informed that eventhough Recover Roofing was being uncooperative with the payment requirements a check would be made to Recover Roofing and would be sent by UPS before 9 p.m. Tuesday. August 11. I received the check in the amoiunt of $2.082.60 on Monday night. On Tuesday morning I drove from Raleigh to Recovery Roofing business address at 1738 Hillandale Rd. Ste 102. Durham, N.C. ,27705. To make a payment and let Recovery Roofing know final payment would be forthcoming pending the final inspection which was in process. Since it was not the full payment Matt stated that the Lein he had taken out would remain until final payment was made, I told him he had told me he would give me until Tuesday to file the Lein. I said since he had lied about holding off on the Lein and either was not honest about that point, I would hang on to the check until I got the final payment and do the full and final payment at that time. Matt became angry and yelled if I was not going to pay on the bill to get the hell out of his office. I felt threatened by his demeanor and left and went to the police to see about taking out a restraining order on him. I agreed to hold off but arranged for final payment, whenever Matt comes to his senses, to be done at a Police station.

I would appreciate the BBB sharing my complaint with Recovery Roofing.

There is no way Recovery Roofing should maintain a high rating with the BBB after the terrible treatment we received from this business.

Sincerely,

Kathy L. Eddinger and Jemi L. Van Zandt