Redline Mechanical

Dr. Pregont – First and foremost, I want you to know that Redline Mechanical LLC have always stood behind all our work as well as our service. Our companies combined have plumbed over 40,000 homes since 1989 and we have won countless awards for not only our workmanship but the service we provided to homeowners and builders over the years. To respond to your points in the complaint regarding the gas line: 1) Anything Redline Mechanical plumbs must have a third-party inspection, this means the gas line we installed had to be put on test for an inspector to inspect and either pass or fail. The inspector passed our inspection (PASS 4012 Gas Piping System Final (240487) Result by: james otero on 07/16/2018 at 07:21 AM) meaning our work was done accurately and per state code. 2) Redline Mechanical does not install gas meters, this is installed by the gas company, again after the inspection is obtained. Furthermore, this is the same gas company who installed your gas meter that is now stating it was a “terrible installation”. Its rather intriguing that the gas company who was there last and installed a meter is now saying the inspector and our company is at fault; my question to the gas company would be, why, if they were the last ones to touch it, why would they leave a leak so bad as you described in your complaint. They as well as Redline Mechanical are held to a higher standard and they too, should have checked their work for any signs of leaks, if it was indeed leaking at the time of the meter installation – it would be the gas company at fault. 3) I may be wrong, but once the inspector passed our gas inspection, which was on test and holding pressure, and then the gas company installed the meter per the inspection – it only leaves me to believe someone hit your gas line after the install, leaving Redline Mechanical not at fault. 4) I will be happy to contact the inspection agency and have them give you a call if you deem necessary. 5) I would also be happy to talk to the same gas company which was the last person to touch our line as they installed their meter and ask them why they did not test their own work as we have to ourselves. I would also like to point out that you stated that the part needed to begin with was at the local hardware store, this part is not readily available, it had to be sent from the manufacturer of the water heater. Again, we forfeited the bill and gave you this work done for free for the inconveniences caused. Also, our company was going to hold off on the gas yard line install until the part arrived, although, Gary, your husband stated to go ahead and move forward as you still owned the home across the street and could use the hot water and facilities there. I see you have also left multiple bad reviews which once again, Redline Mechanical feels is not true – since you are also implicating the inspection process. There is no way the line was damaged after we left, unless it was hit by others. Please feel free to contact me and I ask that you please revise your reviews towards our company. Respectfully, Rick Crawford | Vice President