R.J. Miller Roofing

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• By Joanne O.

  October 31, 2018

  roof,fascia,soffit,rain gutters

  In 2006,we decided to have new fascia, soffit and rain gutters installed, additionally, although our roof wasn't leaking, it was starting to show signs of curling and decided to have it replaced at the same time.

  We hired RJ Miller to complete the job. In the contract it was stated: that any rotted or damaged wood would be replaced, plus to correct a buckle in tongue and groove boards on roof and install 50yr warranty shingles.

  Rob did complete the job in a timely manner and did clean up the site as agreed to, but failed to have someone on site who spoke English for us to address questions/concerns as promised during installation. When we noticed his crew were not correcting the buckle in the roof, there was no one there to explain to them to stop until the problem was corrected.

  A few weeks after completion, we had a storm and the whole section of fascia and rain gutters, across the back of the house, blew off and the soffit was hanging down in a few areas.

  It took numerous calls and 6 months before he returned to reinstall the rain gutters, fascia and soffit, at which time, we discovered the rotten rafter tails weren't replaced as spelled out in the contract, thus the reason for the fascia and gutters being damaged.

  By this time we noticed a number of leaks in the roof and showed them to Rob in the upstairs bedroom (area where buckle in roof wasn't repaired) , laundry room and living room. At that time, he said he fixed some nail pops and some shingles that appeared not to have sealed properly, also I witnessed him put some screws into the siding above the bay window where the leaks were in the living room, stating his crew had failed to seal the flashing.

  Since there was damage to the interior, we asked about getting it repaired and he said he would have his insurance company contact us.

  His efforts failed to correct the leaks and we contacted him numerous times to correct the problems and for his insurance adjuster to repair the interior damage to the house.

  It took approximately 2 years for Rob to replace the front part of the house (still failing to correct the problems) and refusing to repair the roof above the bay window, claiming the damage was done by another contractor whom we had remove some windows on the 2nd floor, which was ridiculous because the other contractor never touched the area near the bay window, besides I witnessed Rob putting those screws in.

  We called Rob a couple of times after that to find out why his insurance adjuster hadn't contacted us and to complain about still having leaks, and Rob said he wasn't doing anymore and finally didn't return our calls. We never did hear from his insurance company and now in 2018 we have to have the whole roof replaced again and have the improperly installed soffit repaired.

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