Rob the Pro Handyman

I was looking for someone to do a variety of jobs around my home. The person I normally use was too busy to take on any additional work, so I went on Google and found Rob the Pro Handyman. His reviews looked fine, but there were not many, Taking a chance, I contacted The Pro to see if he had time to take on my jobs. He would.

Since I had not worked with The Pro before, I gave him some very simple tasks to do before asking him to do any of my larger jobs. When he arrived at my house, I showed him a bathroom vanity door that needed to be replace, a bookcase that needed three shelves to be stained and attached to the frame of the bookcase, a leaded glass piece I wanted hung in a window and a place under the front porch where I wanted one piece of lattice attached. All basic jobs.

To do the vanity door and bookcase, I permitted The Pro to take them to his workshop to do the work. The next time I saw The Pro, he returned with a finished bookcase and the vanity door. Before bringing the bookcase in the house, a screw used to attach a shelf to the frame fell out. The Pro screwed it back in. When the bookcase was brought inside the house and set on the floor, another screw fell out. I told The Pro I would tighten the screw myself after filling the hole with wood glue.

Next The Pro went to attach the replacement vanity door (which I had furnished). Though he had taken it to his workshop, he had not bothered to pre-drill the hole used to attach the knob. So, he drilled the hole in the bathroom. Then he asked me for the knob so he could attach it and I had to remind him he took it with him. He had forgotten and realized he had left it at his workshop and would need to go get it. I told him to get the knob and drop it off the next day and I would attach it. Then he left without addressing any of the other jobs I wanted him to do.

The following day, he left the knob and the stain I had proved to stain the shelves on my front porch. Shortly after I got a bill for $200 which I paid through PayPal. A day or two later, I turned the bookcase upside down to fill the screw hole with glue and then secure the shelf with the screw that had fallen out. As soon as I turned the bookcase upside down, all three shelves came crashing down on top of one another. None of the screws held. The Pro had purchased the wrong size screw. I then learned that he had only stained one side of the shelves, had written on the bottom of a shelf, and had mismeasured where to place the screws that multiple screw holes were on the bottom of the shelve. In addition, the bottom of the shelf had small globs of stain on them. It appeared that The Pro had stacked wet stained shelves on top of one another.

I reached out to The Pro to see how he wanted to resolve the issue. No response. After a short period, I made a second attempt. Again, no response. Next, I reached out to PayPal, and I sent a message through their system to The Pro. Once again, no response. Finally, I filed a claim through PayPal, they investigated my claim and found The Pro negligent and refunded my $200.