Robert Kline

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• By Barbara R.

  October 5, 2022

  Trouble shoot my water heater

  I've known K Line Plumbing for decades! He's always been prompt, efficient, and never overcharging. Hot water was out last night. He was over ASAP this a.m. and after trouble-shooting, discovered the wind on the roof had come down the inadequately ventilated pipe and blew out the pilot. We have a "back up" plan to replace the water heater in case my unit (which is old) goes out totally. Very helpful, polite, and efficient!

• By Kitkat

  November 3, 2021

  Fix a clogged line

  $150

  He was extremely unprofessional and had a passive-aggressive tone. Started cursing up a storm and was scared to get a little muddy (Which I can understand but, you are a plumber). I do not recommend him. His tone changed as soon as someone else came over to my house. I was not happy but, he did fix the problem.

• By Jen P.

  January 31, 2021

  Huge leakage issue in the basement

  We were in a mess with a flooded basement and a huge mess. I called Robert at 6:00pm on Sat. evening. He said that since it was dark that he would be over the next day an 12:30. He was here right on time, super effective. He had figured out the entire issue the night before, and thank goodness he was right on the money. He unclogged the pipes running from the house out to the alley multiple times and found a huge clog. He also cleaned the pipes going into the house. He came into the house to make sure that the toilets were all cleared, the shower . . . . . I am beyond impressed. And even though he actually answered my call Sat. evening and then came over on Sunday afternoon, his charge was very, very reasonable. He is very neat, clean, effective . . . . . and I will definitely use Robert at K Line Plumbing in the future! Thank you for your awesome service!!!

• By Anonymous

  November 3, 2014

  Replace Hydrant

  $500

  3 days

  Stay away

  Stay away from K line Plumbing. They over charge and do not do work as agreed upon!

  My mother and I hired K line plumbing to dig up and replace a frost free hydrant, and install a shut off valve and access riser on a PVC water line. Friday evening K Line can out looked at it gave me a price on the hydrant ($147) and valve($53) and said it shouldn’t cost too much after that to get the work done then he left. We started to dig out the hydrant that evening, it was ½ dug out when K line came back out the next morning. (We are slow diggers as mom has MS and I have R.A.) and then he had to leave almost immediately for some reason. So we kept digging. By the time he came back by that evening the hydrant was completely dug out and he said he would come by in the morning to put the hydrant on. He never even dug one shovel full of dirt but no big deal we figured it would save a bit of money.

  The morning of the third day he brought out this huge 2 foot assembly of plumbing parts and the hydrant. He installed them in 15 minutes and we immediately noticed the hydrant was way too tall, 4.5’ above ground. When we questioned it, K line said it would be a week or two before he could get a shorter one and he needed to be paid before he could get it. This set off all sorts of alarm bells as he hadn’t even filled in the hole. Right after that he said he had to go and would be back later and left. We called him and asked what we owed and that is when we got a huge sticker shock $500+ for this job. We asked for the itemized bill. We were charged for diagnosing a problem when there was no problem to diagnose, we knew we wanted the hydrant replaced, we were charged for material pickup and delivery from a town 60 miles away when the parts were available locally and K line is a local company. He used very expensive bass parts where PVC parts would have been beyond adequate. On top of all of that he charged for 2.5 hours of labor at $95 an hour when he didn’t even do 30 minutes of work on this job. When questioned about it he just kept saying he was a master plumber and worth that kind of pay. We told him if he would have done the work (Dug out the Hydrant, replaced, and back filled the hole) we would have no problem paying this amount or more but We weren’t going to pay for work he didn’t do He agreed to only charge $115 for labor and $270 for parts. Still outrageous for what he did but we paid it to save the hassle of small claims court. We ended up filling in the hole and using the hydrant as is. We should have taken off the parts he put on and refused to pay but we didn’t, now I am posting this as a warning to other who may consider using K lines services.

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