Robinson Plumbing

We contacted Robinson Plumbing about a leak we had because water was dripping from the bathroom into the kitchen. They sent out Cody on October 3, 2018 to determine what the issue was and to propose a solution. Cody inspected the plumbing for about 5 minutes, never bothering to even turn the water on, and told us he knew exactly what the problem was. Cody quoted us a price of $895 and stated that the repairs would fix all leaking. He also stated he would caulk the tub surround for us as well. In addition, Cody stated the job would take approximately 4 hours to complete.

On October 10, 2018 Dylan and Cody arrived at 8 am to start the repairs and failed to deliver on every promise that Cody and Robinson Plumbing’s website makes. The repair took 8 hours, not 4. The spotless cleanup that Robinson Plumbing advertises on their website was anything but spotless. There were chunks of dry wall on top of and behind the stove from the ceiling that Cody and Dylan cutaway while repairing the plumbing. The floors were incredibly dirty because Cody and Dylan wore their booties outside even though they are only supposed to be worn indoors. The bathtub and bathroom floor were also filthy from the dirt that Cody and Dylan had tracked into the house.

Despite the sloppy cleanup job, we hoped that the leak had been adequately repaired. Unfortunately we were very wrong. Despite waiting the 8 hours that Dylan recommended for the caulk to dry, the leak began again as soon as we turned on the shower. I immediately called the Robinson Plumbing emergency line. Despite speaking with the operator several times, it took over an hour for the owner Matt Robinson to call me back. I told Matt that the leak had not been repaired and asked that he send someone out to fix it as soon as possible. Matt stated he would come to the house the next morning to fix the leak.

On October 11, 2018 Matt Robinson and his new employee Mike arrived at 8 am to fix the leak. After examining the plumbing for a few minutes, Matt determined that we needed to replace the cold water valve stem. He also noticed that there was water leaking from the ceiling vent because his employee Dylan had damaged the vent when he was doing the repairs the preceding day. Matt told us that he would have Dylan come back to the house and fix the vent he had damaged. This is the same vent that Dylan stated didn’t need to be repaired during his initial visit. Matt also recommended that we replace the faucets, even though the faucets weren’t leaking, stating the hot water valve stem was old and needed to be replaced. I was hesitant but Matt stated that we needed to replace the faucets, which were not leaking, because they would leak in the future. He quoted a price of $595 to replace the faucets. The $895 we were quoted to fix all leaks was now up to $1490. Unfortunately the leak is still not fixed. This is not acceptable to us to incur any other charges for the same leak he quoted me to fix at $895. It should have been only $895 for the leak to be fixed, after all that’s what they said when they quoted me initially. When he was supposed to come out to warranty the work, because he claims his work is warranted for one year, and because the pipe was still leaking where it was initially leaking, he tried to sell me something new each time, first the faucets then the tub surround, stating each time that the leak would not stop unless additional repairs were made. He basically wanted to remodel our entire bathroom every time he came out to fix the initial leak we called him out for in the first place.

On October 19, 2018 we noticed that the bathtub was still leaking when we turned on the shower. We immediately contacted Matt Robinson to make him aware of the issue. Matt was not only unapologetic, he made the sarcastic comment that we were the ones causing the issue by being hard on the new faucets, which is definitely not the case. Matt offered to have the On Call Technician, Dylan, come out to fix the leak. Since Dylan is the one who did not complete the repair job correctly in the first place, we told Matt that we were not comfortable having Dylan come out and asked that he send a more experienced plumber. Matt stated that Dylan was the only one available on the weekend and we would have to wait until Monday for the leak to be repaired. We called him out because the pipe was still leaking and he warrantees the work, because now water was leaking around the faucets he had just replaced. Our old faucets did not leak.

On Monday, October 22, 2018 at around 1:30 pm Mike arrived from Robinson Plumbing to fix the leak because up until now they have still not fixed the leak. We showed Mike that the faucets needed to be recaulked as there was a visible space around the hot water faucet. Mike recaulked around both faucets and then left. Mike reiterated that we should replace the tub surround, even though Robinson Plumbing’s initial estimate said nothing about the tub surround being the cause of the leak or needing to be replaced.

Approximately 15 minutes later Mike returned unexpectedly and asked me to sign a work order stating that he had recaulked the faucets but if the leak reoccurred, Robinson Plumbing would not come out to repair it. I refused to sign the work order and told Mike that Robinson Plumbing guaranteed their work for a year, as we were told by the owner Matt Robinson himself and also as it is advertised on Robinson Plumbing’s website, and that refusing to do so was a violation of that guarantee and that we would not sign it. Mike stated not to bother calling them if the leak reoccurs because Robinson Plumbing would not come out to repair it or stand behind their warranty.

Robinson Plumbing charged us $895 for pipes that did not need to be replaced, tried to bill us an additional $595, and failed repeatedly to fix the leak.