Rocky Mountain Outdoor Living

We hired Rocky Mountain Outdoor Living with the hope of building a long-term partnership for a multi-phase landscape transformation at our home. What we got instead was an uncoordinated, drawn-out, and deeply frustrating experience.

The sales process was full of promises—a rapid start, project completion within 6 weeks (even through winter), motivated crews, and proactive communication. None of that came to fruition. The project stretched on for months, and communication was so poor that I often had to remind them of their own commitments just to keep things moving.

Crews were frequently unorganized and inefficient. I observed workers taking long breaks, distracted on their phones, and lacking urgency. To make matters worse, I was then told labor charges were increasing—despite this inefficiency being well documented.

There was also a major breakdown in communication across their team. One week they were told Sunday work wasn’t allowed due to HOA policy, the next week a new crew showed up on a Sunday. Tasks that I had clearly documented (like final metal edging or erosion control) were missed or claimed to be unknown—despite me contacting them days prior.

Even the scope adjustments became problematic. They under-ordered rock based on the design, then attempted to upcharge me to cover it. Despite delivering less than promised, they were slow to update the change order and reconcile payment fairly.

We ultimately terminated the relationship and made a final payment reflecting only the work that was actually completed. I do not recommend this company and would caution anyone considering them—especially for multi-phase or high-investment projects. This could have been a long-term partnership, but the lack of follow-through and accountability made that impossible.