Roland Builder

We hired Roland Builder for a rather large remodeling project to our home, which was built in 1900: A new composite deck, new central air, kitchen additions, windows replacement, and a complete overhaul of the upstairs bathroom. Roland Builder’s prices were higher than the other seven estimates we received, but we went with Roland because of its long and good reputation for honesty and quality work. We were very pleased and displeased with the final product; both satisfaction and dissatisfaction had to do with the persons in charge of the different projects. The deck was built by a person who has ample experience in framing and building churches; an excellent carpenter, and a very meticulous worker. This resulted in a beautiful deck that we continue to enjoy even as the weather turns colder. The work in the kitchen and windows was performed by a person who, obviously, new what he was doing and both the rough work and finishing touches were immaculate. The new central air, was not done properly or, rather, the calculations were not correct, but this was not Roland’s entire fault, as they subcontracted a different company to do this (I have to say, however, that the installers and technician were absolutely great; they worked quickly and efficiently.) Now, the bathroom remodel, where a very large portion of our money went, is quite a different story. All the work was done by the church builder who did the deck, consequently, the framing of the walls, and the prep work for the new floors, is very solid. The tiling and the installation of furniture and shower stall, resulted in substandard work. We chose large, beautiful Italian ceramic tiles which, because of their size, we expected some challenges since some tend to slightly bend when fired, but most were absolutely straight. Yet, they are all uneven; no matter where one looks, in areas where the full length of the ceramic was used and in areas that are just 2 inches by 4 inches; also the gaps between them, are all of different width, as if spacers were not used (were they used?). In the wall where the vanity sits, with a large and beautiful sink, the tiles are entirely off-centered (didn’t the builder think that there would be a sink there?.) The work was completed a couple of months ago; I thought I would grow to accept the way the bathroom looks, yet every time I take a shower or wash my hands, honestly, I feel like crying. We still have several other large projects to complete; would we hire Roland Builder again? Allow me to emphasize: they use top of the line materials, but we’ll have to think about rehiring them.