Roof Tech Solutions

In early March of 2023 I received wind damage to my roof and chimney. I selected Roof Tech Solutions to perform the work and was quoted $17,640 for the roofing repair and $2250 for the chimney repair.

I was generally pleased with the roof and the speed the job was completed. Had it been my only interaction with Roof Tech, I would be leaving a 4 or 5 star review. Unfortunately, it is everything that happened (and didn’t happen) with my chimney repair that forces me to leave a negative review. I would recommend that you avoid this contractor based on my experience.

I signed two contracts and made two payments for half up front on March 24. The roof was completed on March 31 and I wrote a check for the other half of the roofing repair. It was not until May 25 that the contractor arrived to do the repair on my chimney. The sales representative (initials B.B.) told me that they needed an additional $400 dollars as their subcontractor had charged more than anticipated and that my chimney crown still needed to be repaired but he needed a different subcontractor for that. I inquired about the cost and was told “a couple hundred” and this was repeated to me numerous times.

Between May 25 and Aug 14 I made numerous phone calls and sent multiple txt messages and each time I was told that the subcontractor was completely backed up but that it was expected to be finished soon. On Aug 14 I called B.B. and expressed my frustration. He stated “if you feel like you need to hire someone else to finish the job, I completely understand”. At this point, I called the owner, Mr. Mike Raby and explained my displeasure with the time it was taking to finish my repair. He said he would get to the bottom of it and call me back. Two days later B.B. called and said he had a different subcontractor lined up and that the work was going to be an additional $1750.

I told Mr. Raby that it was unacceptable that after almost 5 months of waiting and being told that it would only be a couple hundred more, they wanted almost double the original quote. He stated that B.B. was under the impression that I had an electric fireplace insert and that is why I was told “just a couple hundred” more. I told Mr. Raby this was untrue and he stated “B.B. is as honest as the day is long, but you are my customer so I’ll give you the benefit of the doubt and we will assume you are telling the truth”. He asked numerous times how much State Farm had paid me for the chimney crown on my insurance claim, and implied that I was trying to commit insurance fraud. At the end of this call, Mr. Raby had given me his word that he would make me a priority, personally come to my home and assess the situation and have the job completed quickly.

Being concerned about the additional cost and Mr. Raby’s implication, I contacted State Farm and asked them about the damage to the chimney crown. State Farm said that based on photo evidence the damage was done by Mr. Raby’s crew and that it would not be covered.

After a week of no contact from Mr. Raby, I gave up and hired another contractor to finish the job. After 15 days from my last contact with Mr. Raby I found a chimney crown sitting in my carport. It was of dubious quality and was dented and deformed. I was surprised to discover that B.B. was the person who had dropped it off.

I called Mr. Raby to find out exactly what was going on after not hearing from him for 15 days. I explained to him that State Farm said that his crew had actually caused the damage to the chimney crown. He did not deny this and asked how old the original chimney crown was. I also explained that I thought Roof Tech had abandoned the job and I hired another company to finish the work. Mr. Raby screamed at me and used profanity. I won’t go into details, but suffice it to say, I hope no one else has to suffer through this experience.

In summary, the original quote was $2250. After over 5 months of waiting, Roof Tech expected a total of $4400 to finish a job that included repairs to damage caused by their own workers.