Roofology

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• By a user in Pittsburgh

  July 8, 2017

  Installing new roof

  $8,600

  I was informed that my roof needed replacement by the owner, Paul, after a thorough investigation by one of his associates. That evening I called Paul and was impressed with his eagerness to negotiate and willingness to promise things above and beyond what was required as a roofer. For example, due to the leak in the roof much of my insulation was wet and Paul promised to come and assist the next weekend in removing and replacing it, free of charge. After being promised a new roof that was “closely matched” to my old roof color I gladly signed the contract, happy to have my roof replaced at the excellent price offered. The first sign of trouble occurred when I was informed via text that an exact match for the color could not be found due to it being discontinued but something close to it was. Unfortunately a picture of the color was not provided nor did I push for one, expecting a new grey to be more or less similar and acceptable. That evening I arrived home to find my roof was now a reddish tan color and that Paul had pressured my wife to pay prior to finishing the job, meaning I would not have the opportunity to discuss the new color in person. Over the course of the next few days I did my best to contact Paul, who, now that he had the money, was extremely difficult to get a hold of. We finally came to an agreement of some financial compensation (related only to the fact that he never did the sides of the dormers, not to the fact that he put the wrong color shingles on my home) along with him coming to remove the trash that had been left lying around my home by his employees (the contract stated property was to be cleaned at the end of the work day). Sadly, these promises seemed to have been made merely to placate me. Paul has remained difficult to get a hold of and has shown no effort to physically come and fulfill his obligations. Beyond the obvious frustration I am seriously concerned that the warranty I supposedly have on my new roof is worthless. If there is a leak in a few years, will he actually fix it or just make vague promises in the hope that I’ll eventually get the picture and go away? If you do choose to do business with this company: beware! Protect yourself and do not trust a word that is spoken to you, for it is likely a ploy to get your money when the job is mostly complete and then to disappear

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