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• By M M.

  February 6, 2025

  Clear sewage mainline

  $7,800

  Three NO CALL NO SHOWS, one SHOW UP NO call, 5-8 lies (I lost count), and one of the no call no shows was for TWO days during a sewage outage. In other words, the company started the work, didn't show up the next day during an emergency, and left me hanging for 2 days without sewage.
  As a result of the first no call no show, a manager named Matt took over. He not only told me that his own company had lied to me about the no call no show, he promised he'd be the only point of contact so he could smooth things over. He didn't, and the very next day was the second no call no show. He also forgot about the toilet seal they were supposed to replace due to breaking it when they ran the jetter. Today is day 15 and they still haven't replaced the seal and they still haven't done the final inspection of the clean outs they installed. The job is still not done.
  The office actually told me that the owners contact info is unavailable and they don't have it. I found 5 contact numbers and his home address but he/she haven't returned my calls.
  In case anyone else is having horrible issues with Rooter Ranger, feel free to try and contact them even though the office says unpublished:
  Jordan and Britney Beebe at (623) 806-9725 (623) 572-1317 or (623) 313-7797 (515) 332-1847. You can also write to [email protected] [email protected] [email protected] [email protected] or by mail
  6101 E Caballo Ln, Paradise Valley, AZ 85253-2273

• By Christopher W.

  December 14, 2024

  Complete sewer replacement in home

  $26,000

  **Unprofessional and Unreliable Service – Avoid Rooter Ranger**

  We had an extremely disappointing experience with Rooter Ranger. From start to finish, the job was plagued by poor communication, unprofessional behavior, and a lack of accountability. We feel misled, overcharged, and left with incomplete and subpar work.

  **Key Issues:**

  1. **Invoice Inaccuracies**
  - The initial invoice labeled as an estimate was never updated to reflect the actual scope of work. We were charged for tasks, like concrete removal, that weren’t even performed.
  - Despite the work remaining unfinished, Rooter Ranger pushed to collect payment prematurely, making us question their commitment to completing the job.

  2. **False Promises**
  - The company assured us they’d assist with the insurance process and provide a non-invasive solution for pipe repairs. Both claims turned out to be false. We had to seek external help for insurance, and despite promises, they wanted to damage our kitchen floor and we had to come up with a solution that came with additional cost unaccounted for.

  3. **Dishwasher Oversight**
  - A critical error involving the dishwasher line was ignored until we identified it. This required additional, costly fixes that Rooter Ranger failed to cover or manage professionally.

  4. **Workmanship Issues**
  - Structural mistakes, uneven concrete, and poorly installed plumbing were common throughout the job. For instance, toilets were installed improperly, and the master bathroom plumbing still leaks.

  5. **Permit and Inspection Failures**
  - The permit process was mismanaged, leading to failed inspections. Rooter Ranger failed to communicate inspection results and left us to manage issues with city inspectors. At this point I still don't know if we passed inspection

  6. **Unprofessional Conduct**
  - The revolving door of inexperienced workers made it feel like we were relying on unqualified friends rather than professionals.
  - We have called leaders, supervisors and directors about issues and everyone we have talked with has since dropped the ball and communicated property or taken any sense of accountability.

  In summary, our experience with Rooter Ranger was unacceptable. Their poor communication, unprofessionalism, and lack of quality control left us frustrated and forced to handle their oversights ourselves. We still have leaks, we feel we have been ripped off and still no idea we have passed city inspection. We would not recommend this company to anyone seeking reliable or professional plumbing services.

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• By Angellica P.

  April 7, 2021

  eficient and transparent about pricing

• By Christian L.

  April 6, 2021

  Professional plumbers for sure!!!

• By Mary C.

  April 5, 2021

  Rooter Ranger Plumbing are My HEROES!!!

• By Phoebe L.

  March 10, 2021

  Leaks are just awful and ruins everything it touches but thanks to Rooter Ranger plumbing fixing them are a piece a cake and take no time.

• By Deborah N.

  March 7, 2021

  flexible schedule and prompt

• By Elisa P.

  March 2, 2021

  What I love the most about them? The fact that they are consistent with being punctual and responsive all the time!

• By Lisa A.

  February 4, 2021

  I like about this company the quality of services!!

• By Morenna C.

  February 3, 2021

  Pretty good. Not complaining about anything.

• By Craig G.

  February 2, 2021

  I live in an old rented apartment and all of the sudden one of the bathroom pipes cracked and made a great mess, but my help arrived from Rooter Ranger Plumbing. worked fast, clean and we had a really great convo too.

• By Dale P.

  January 5, 2021

  One of the best contractors I worked with and the specialists are really good, they really know what they are doing. Trustworthy 100%

• By Tracy L.

  January 4, 2021

  This company is like a real world hero!

• By Adrian L.

  January 3, 2021

  Professional workers who treated us with respect and the work done wore flawless, the work also was done clean.

• By Ophelia P.

  December 17, 2020

  I like the services!!! I hired them about 3 times and I was content with the results

• By Cody C.

  December 16, 2020

  bathroom

  we have a bit of the problem in the children's bathroom and we had to change all the tiles and the entire plumbing system, they were professionals and although they finished fast the work was perfect.

• By Steven A.

  December 15, 2020

  replacement pipes

  $100

  One of the best plumber in the business. I do really appreciate the professionalism they handle each and every of the project they do

• By marysaphiro

  December 11, 2020

  $300

  The plumber came on time, knew precisely where to look and was able to make a temporary fix until the required parts could be obtained.

• By Brittany G.

  July 8, 2019

  Drain clean

  $47

  The plumber came out on a holiday weekend and didn’t I’ve me with holiday prices. It was $47 to clear my drain. I was shocked! They will forever have my business. Highly recommend!

• By mariekvallejos

  April 7, 2018

  $240

  Rooter Ranger's Local plumbing have came to fix the problem with a toilet at my home. I got a super quick response and they came on the same day.

• By jameshfauver

  April 5, 2018

  $900

  Great job from the customer service when I first called, onsite response and completing the job! Highly recommended! Thanks!!

• By gregorymkey

  April 4, 2018

  $500

  Excellent, professional service! Called Rooter Ranger and they came out the very next day even earlier than expected! Fixed our plumbing problem and couldn't be happier .

• By jeanniejmoran

  March 27, 2018

  $560

  I called Rooter Ranger to handle a flooding issue in my basement. Not only did they come on time ... but they called me asking if they'd like to come over ASAP. Very Impressed.