Rosewood Communities

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• By Brooke W.

  March 9, 2022

  Build a home

  $420,000

  I was so excited about my home and I do love the house I received. It’s beautiful, but dealing with this company has been incredibly frustrating. Initially they were very attentive and responsive and they worked to get my home completed quickly so I could move in a week or two earlier. I was very appreciative but some of the details were wrong. I ended up with items in the house I didn’t want and without items I really wanted because they weren’t tracking details and communicating well.

  After I moved in, I had a long list of items from the initial walk through that were to be addressed and another very long list at my 30-day walk through. These items took 8-9 months to be completed. In addition, I was told on my initial walk through that if the landscaping in the back didn’t turn out well they could replace it with sod only to find out later, when It looks awful, that I will have to change it. My driveway initially had footsteps across it, they tried painting it, it looked awful. They tore it up and put in a new one - now I was grateful for this but the new driveway was poured in the rain so it looks awful - almost worse than before and there are divots and cracks all over it and the owner will not even have a conversation with me about it on site to explain why I shouldn’t worry about additional crackage and flaking. Now, I have owned my home for 19 months and am still waiting for them to complete my 11-month walk through items. They asked me to put up blue tape everywhere for nail pops, moulding, and Sheetrock cracks to be fixed and they’d send someone out next week. I have now been waiting 7 weeks for that person to show up with blue tape all over my home. Customer service will only respond via email - I have been waiting multiple months for a response to my last email, have sent follow-up email and am still waiting. There is no phone number provided for customer service-even for emergencies so if your sprinkler is running for six hours in the rain and not shutting off you’re on your own to figure it out. I have called and talked with the main office. I have left messages and requested responses and have heard nothing about my 11-month walk through. It is beyond frustrating and incredibly time consuming to try to get them to do anything. My latest conversation with someone at their office made me feel gaslighted and like I was crazy for expecting them to complete my 11-month walk through items in the next three weeks (8 months later). The woman I spoke with was rude and I honestly suspect it will be 24-months before anything happens because I was firm in my request - I was kind and never raised my voice despite her raising her voice and getting upset. All she had for me were excuses.

  I have tried to be patient and understand there are delays due supply issues and COVID. However, my experience with their approach to Customer Service and their ability to communicate with homeowners about when items will be addressed and to do so in timely manner will drive you crazy as homeowner. Often, all that is needed is a: we will do these things on xxx date - does that work for you? But that rarely happens. You get put on a list and if that date won’t work for you, you’re screwed. Even if you find someone to be home during that time, they will not do it nor communicate with you what the new plan will be.

  You will have a beautiful home but you will be frustrated beyond measure. This has been the consistent experience of homeowners in my neighborhood and I frequently hear multiple complaints when I walk the dog around the block. I have waited patiently but at this point I want the blue tape off my walls and to be done with this company.

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• By Gerald P.

  June 5, 2020

  sell us a home

  Our experience with Rosewood Communities was excellent. Cathi and the Rosewood people exceeded expectations in every category. We received courteous professional service throughout the entire process. We could not be more pleased. We highly recommend Rosewood Communities without reservation.
  Gerald & Gayle Peek