RS Foundations

Honest feedback on facts and things happened, not imaginary thoughts and complaints out of nowhere.

I had to lift up the front of my house by 1 inch, based on the measurement the Office Manager provided. I was notified that the work would be done exterior and if necessary, it will be done interior, based on the conversation during the quote. I was aware of the risk of potentially damaging the interior floor/tiles before the work.
The 2-page quote document is the only paper I signed before the task, with the first page being general items on pricing, payment, highlevel of scope and second page being a hand drafted measurements and locations to put piers.
The work was scheduled pretty quickly and was completed on the scheduled day. There were around 6 members actually worked on the task that day. Before the task started, I talked with their team lead of dripping lines in my front yard to make them aware of lines underground and hoped they would be careful with them. I turned off the sprinklers and dripping systems, in case anything was damaged and ended up with a flooded front yard. The foundation was lifted as the team lead measuring constantly. Payment was made by check at the end of the day to the same guy.
The next day, I turned on my sprinkler and dripping system. Both dripping lines in my front yard are broken. We called our sprinkler company to fix it that day and emailed RS Foundation the following day about this issue.
Here is the timeline -
- the work was completed on 8/13;
- dripping line damage was found and fixed on 8/15;
- Issue reported to RS Foundation on 8/16 with images and a video;
- I followed up with an email on 8/23 because of no response;
- Office Manager replied and I quote 'Let me take a look and will respond shortly.';
- I followed up again on 8/30 asking for feedbacks and proposed action items (me providing evidence of the damage and receipts of the fix; RS Foundation to reimburse me for the fix to the damage) and received a reply and I quote 'We do not cover anything underground; no foundation company does. This is on the work agreement'. This reply leads me to this review.

Here are my thoughts -
- in the quote that I signed does not have any language around what RS Foundation covers or not covers. However, I would expect my contractors to be professional and respect the existing infrastructure around, just like a painting company covers up existing furniture, a moving company wraps up fragile pieces and/or a nurse understands pre-existing conditions of a patient. RS Foundation may have tried to protect my dripping lines. I do not know that for a fact. The reasonable guess is that they did not pay attention to it, based on the end results.
- I read lots of emails and documentations everyday and am very careful with every signature I put. I did not see any 'agreement' or 'agreement-like' type of documentation. I can not share the quote I signed here due to privacy concern. But I am not aware of any agreement that the Office Manager was referring to. And I did not sign any paper that defines the scope of the work and what they cover/not cover.
- I am not enjoying writing this review but that is so far the only thing I can do to put more pressure for more responses. Comparing with the speed of getting me a quote, checking with me on the signature of the quote, and scheduling the work, RS Foundation lacks attention/speed on post-work customer care.
- The language of 'We do not cover anything underground; no foundation company does' by the Office Manager sounds like an excuse to me. 'Anything underground' meaning they are not covering their piers also? 'no foundation company does' meaning they are expecting us to study civil engineering and consult with all other foundation companies?

Suggestion to potential customers to this place -
- Read all the documentations and ask questions about risks and scope of the work;
- Consult more than one foundation company before you make decisions;
- Definitely protect your dipping/sprinkler system - even though I do not know how