Selah Roofing

TL; DR - don’t bother working with them if you have any exceptions of quality of work, that they’ll honor their warranty and that they’ll communicate honestly, act with integrity or respect your time.

Selah installed our new roof for condo building in December 2020 and that experience was fine overall. A year later in December 2021, we had our first major rain storm and my living room ceiling started to leak. I called Selah on 12/29/22 to report the problem and spoke with both Calvin and Angela. Calvin suggested I “poke a hole” in the ceiling to relieve some of the water that was building up in the meantime, so I did; about 6 inches of water came out and filled a small waste basket. They did send someone within a day to come out and assess the problem with our roof but weren’t able to actually do anything about it at the time while it was still raining. I followed up the next week about whether the issue and if they’d be fixing the (now, extensive) water damage to my ceiling inside my unit as our roof is still under warranty. Angela at Selah assured me they would take care of the roof and my ceiling’s water damage. They sent someone out maybe a week later to fix the roof but that person “didn’t know anything about it,” when I asked if they’d also be coming inside my unit to repair the damage to ceiling. I followed up several times over the last 6 weeks and have been given the general run around “our dry wall guy isn’t available this week,” etc. Finally, they agreed to send someone out on 1/24/22. That someone was Paul Paredes, president. I met with Paul in person and on that day, he informed me the reason for the ceiling leak in my unit is because the area around the t-top on roof had not been properly sealed. I asked if this had been resolved or if the leak would happen again the next time it rains and he assured me the issue had been resolved and no, the leak wouldn’t occur next time it rains. He went on to say he'd follow up with me about getting the ceiling drywall repaired/replaced and check for mold as well.  I have not heard from anyone at Selah since that conversation with Paul.

Yesterday, I had my partner call Paul directly and follow up with him. Per their conversation on 2/4/22, Paul and Selah Roofing are no longer taking responsibility for the water damage to my ceiling that occurred on 12/29/21.  On that call, Paul changed his story completely and suggested my ceiling leak and damage was not a result of Selah's roof replacement or improper sealing of the t-top vent but from wind blowing rain water through the t-top vent.  This explanation suggests I should expect water damage to my ceiling anytime we experience inclement weather (which is absurd).

I’ve reached out to Selah via email and given them an opportunity to make this right and assume responsibility; however, I’m not expecting to hear back given my experience with them and lack of communication, follow through and now - complete change in story and lack of accountability. Unfortunately, I’ll have to go through legal channels now but did want to share this experience on Yelp for anyone considering their services as they are not honoring our warranty, have lied and said they would fix my ceiling damage but are now changing their story and in general won’t follow through/will string you along and not make good on any promises or agreements. I’ve been strung along and lied to for 6 weeks and only when I had my partner (who happens to be a general contractor himself) call Paul did he get the (ridiculous) explanation he received today and confirmation they won’t take responsibility for the damage which covers about half my living room.

Unfortunately, these guys backed their truck into my gate on the second day on the job. Kept telling me they're going to make it right, but never gave me insurance. Day before the final inspection, the owner shows up with this welder guy and tells me about this patch job they're going to do (as the property owner, I get no choice in the matter). I already had 4 guys come out and say it had to be replaced. I told him, let's just let your insurance handle it (video evidence and their worker told me they hit the fence). Also, their contract has language that the property owner is to provide insurance, but I marked that out and said insurance is to be provided by them. Sketchy contract (I heavily negotiated), sketchy company, sketchy character. After they hit my fence, they ripped the roof off and left it off with no one telling me when they were coming back for 5 days. Felt like they were waiting out hoping I didn't stop payment on the check before they knew they were going to refuse to do the right thing...

Read their contract closely, because there is a lot of language in there that is contrary to what the salesperson is selling you. He tried to say it was standard, but it’s not. I crossed out several things. Also, they’re selling a 15 year warranty, but I doubt that will happen. They don’t care about their customers at all.

The company never showed up to the final inspection, so I had to complete the project permitting myself. They ran from the project. You should run from them