Sexton Home Improvement & Repairs

We had a terrible, stressful experience with Sexton Home Improvement and Repairs, Inc. We terminated their employment because they did not follow building code when working on our home. Multiple requests were made to check and follow code; unfortunately, these were ignored, and we were led to believe everything was okay. We are relieved that another company working on our home caught the violation. It is upsetting that the financial integrity and safety of our home was jeopardized.

They also constructed a very unlevel subfloor that had to be corrected. Rather than acknowledge or apologize for this error, excuses were made saying that the new subfloor ¨matched¨ the outer edges of the existing floor. A properly built floor will be level from one end all the way to the other, not just on the outside edges. This is a basic expectation of good workmanship. We were disappointed that even after showing the Sextons multiple pictures of the unlevel floor, the messy releveling process, and paid receipts, they still denied it was unlevel.

Additional problems with this company included contradictory time frames for job completion. We received two very different duration periods for the work. This created a lot of confusion for us about the job scope and estimate. Additionally, receipts for the ¨approximated materials allowance¨ were never submitted to us. Providing receipts in this situation - where the job was neither finished nor performed properly - would show transparency and good faith. This was not the case with Sexton Home Improvement and Repairs.

These faulty jobs cost us: extra money, extra time to correct, added mess and inconvenience plus loss of trust in their company. Their lack of communication before termination (over a week) also added to this loss of trust. We have worked with numerous companies in the past, and this is the first negative review we have posted. We believe it is important to share our experience and reasons for not recommending this company.