Sho Pro of Indiana

Summary: Buyer Beware! (1) Sho-Pro damaged the adjoining toilet in a closet wall to the shower wall when they made 3 Sawzall damaging cuts into the wall on the first day (Thursday) of an intended 2-day complete installation of a new shower. They partially closed the door appearing to try and hide the wall damage, and the broken paint chips with debris on the toilet seat, area rug and tile flooring. When I discovered the damages, I immediately called the lead installer's cell number and left a voice message. I then called the office at about 4pm, left voice messages for the Service Manager, the Office Manager and our sales person, who had claimed he was a part owner. No one returned my calls. (2) The next morning when the installers arrived they said they had a painter who would make the repairs next week. So, I asked to schedule an appointment. The lead installer said the Service Manager would need to call me on Monday to schedule because he was out of town. After the majority of the installation work was complete I withheld $500 until the paint repairs were completed. (3) I received NO calls from Sho-Pro the following week. (4) FYI - During installation much of the caulking was applied either incorrectly or simply to thick causing an unsightly and a poor quality look. I had the installers remove much of the excess caulking and try to re-do it. Some was much better, but still only a marginal satisfactory look. They claimed it was the best the could do.. Other caulking on 2 of the Listillo trim pieces were still so bad I had the installers remove the 3 decorative pieces entirely. (5) Too much non-paintable clear silicone caulking was used on the outside perimeter of the shower walls that we would need to apply additional correct caulking on top of the clear silicone. (6) Some of the clear caulking was not installed correctly because it separated from the 2 shower side walls in multiple areas. (6) 2 of 3 shower shelves were installed incorrectly, not secured properly to the walls, not level and sloping back towards the walls. (7) 1 was reconnected and recaulked once. They came out on the other shelf 5 times, but only repaired it twice. After the first repair they came out 2 additional times to simply look at/inspect the problem. I was lead to believe they would fix the problem. It was finally fixed correctly on the 5th visit. (8) Follow-up on the initial installation: Sho-Pro did not return my calls the next week to make drywall and paint repairs to the damages Sho-Pro negligently caused. After numerous calls and voice messages, I finally did speak with their Service/Office Manager who claimed there was nothing she could do to get them to return my calls. (9) After about 20 calls and 2 emails to Sho-Pro, Bath Planet Corporate, GoodHouskeeping who was referred to me by BathPlanet Corporate, and after about 90 days Sho-Pro finally returned one my calls, scheduled an inspection, and made an appointment fora myriad of repairs including the the painting and drywall repairs. (10) Although these repairs were made, as the installation started to fall apart, Sho-Pro refused to answer questions, supply product (shower door & Moen warranty/lifetime warranty information to me. They refused to make apologies and make the necessary repairs. I replaced a Moen showerhead at my cost because Sho-Pro refused to give me the model number. And, this is just the beginning...
(11) Sho-Pro claims quality installation service and a Lifetime Warranty, but they cannot disagree that they have FAILED/refused to provided us either.
Again, Buyer Beware!

Note: We have since replaced 1 additional shower, and have had a tub conversion to a walk-in shower with a different product and a different shower installation company. Both were completed without any need for follow-up repairs. We completely remodeled a kitchen, 1 entire bathroom, and all new flooring throughout the house. Several different contractors. Only 1 follow-up repair to our quartz counter tops was needed.