Stabella

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• By Jeanne D.

  August 22, 2021

  kitchen countertops

  1491 Bell Rd..I bought my quartz through Lowes and Stabella installed. It was a wonderful experience. The measurement was easy and the tech was so precise. The installers were professional, and great to work with. I had Jesus and Raphael and they were quick and knowledgeable and answered all my questions. I highly recommend the Stabella product and the service. The product is beautiful and my kitchen looks amazing. Thank You.

• By Jill K.

  March 6, 2021

  Install countertops

  $4,700

  Terrible. A subcontractor from Home Depot and they have yet to finish the job one month later. My countertops r sitting on two wooden sticks because of their lack of communication with each other. Other projects continue to take priority without finalizing any resolutions with my countertops. This has been extremely disappointing after $4,700 spent with them. Will no longer do ANY business with Home Depot much less Stabella. They will take your money and leave you stranded. Stay away at all costs.

• By Dtolman

  October 9, 2018

  kitchen countertops

  $3,200

  Don't get me wrong the installers were cordial and professional but they installed two countertop sections wrong, never used a square for fine adjustments, and as a result I have a very obvious silicone seam. I sent photos to Lowes and they reached out to Stabella. The response was “I looked at the pictures and that seam is perfect. I don't see a need for us to go back out.”

  Clearly the company does not stand behind their work. I might also add that when you sign off on the Stabella job, there are five pages of disclaimers saying they aren't liable for anything!

  I had read the bad reviews before the install, and asked Lowes if I could get someone else to install. They said Stabella was the only installer for Silestone quartz. So I suggest you pick a color from another manufacturer. Do NOT use Stabella.

• By Richie B.

  June 24, 2018

  Granite countertop

  I purchased granite countertops thru Lowes. They contracted the install with Stabella and I received some of the worst customer service I have ever gotten from any company. After paying for the countertops on a Thursday a rep from Stabella called me on Friday afternoon at around 5:00. I could not take call at the time but called back within 30 minutes and they were closed for the day. On their message they offered me the next Tuesday morning for an appointment to measure. The next day was Memorial Day, a Monday, so Tuesday the time they offered was obviously not gonna work. Two days and four phone calls later I finally received a call back from them. I was given an appointment nine days later and I simply said, "the first appointment you offered was within two days but that past without me being able to get in touch with you". The rep was very rude and blamed me for not getting back in contact with them sooner. Being under somewhat of a time constraint I told her that I would take the appointment but if I found someone to do the install sooner I would let them know for the cancellation. In the mean time I checked Stabella's online reviews to find some very dismal work that they have done and the unhappy customers they have left in their wake. It was difficult to find another company and my time constraint was something to consider over all these issues so I was undecided for several days as to cancel and also wanted to speak with Lowes about this company. When I did speak to Lowes they told me Stabella took my appointment off their schedule and the reason being because I canceled the appointment. I did not. Run from this company. They do not care about customer service.

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• By lgallagher6

  August 5, 2016

  The quality of services should matter, but it looks like is does NOT with Stabella = the ONLY designated fabricator/installer for the Silestone of NC quartz countertop products. After, Lowe's signs a contract with you to have someone contact you within 48 hours to measure your countertops - they don't. They just continue to give you the runaround, lie about the commitment to get Stabella to contact you and can't even get Stabella to contact them, then you just need to give it up and cancel your order. I suggest, don't get your countertops at Lowe's or Home Depot, as Stabella does ALL the work for both of them in the Charlotte area. Bigger corporate companies do not equate to better service, in fact, it equals worse as they are too busy to keep their promises, guarantees or commitments as they state in writing. Suggest MCI products and stay away from the two biggest corporations (Lowe's and Home Depot) for countertops that have the industry locked up tight to run their BIG and already too busy schedule to meet your needs to purchase AND install even a small job.