Stone Hollow Properties and Development

Mario / Steve

Bonnie and I would like to take this opportunity to thank the Stone Hollow Properties group for exceeding our expectations on the building of our new custom home.

Throughout the journey from the very start of having a simple conversation for sharing ideas, from choosing the lot to the many suggestions / ideas through the architectural process, groundbreaking to finished product; the Stone Hollow group has exhibited extreme professionalism. We have been blessed with building other homes throughout or lives and we say with confidence this was the best experience for doing so.

The passion and commitment to excellence we experienced from start to finish stayed consistent to the close. Although there were many opportunities / challenges throughout this process, you two stayed true to your commitment for excellence. Your flexibility, responsiveness and communication stayed on mark to your words based off early on discussions for Customer Satisfaction. Your gracious patience was challenged on more than one occasion and again you stayed true to your commitment for meeting our ever changing ideas / minds. You both said from the start and several times throughout the process, just to take your time and have fun. Although time-lined with specific scheduling, you remained patient, focused and always offered solid options / opinions in a timely manner. You were graciously patient and again, remained loyal to your credo for total customer satisfaction. We sincerely appreciated this knowing it was outside the norm from past builders and because we were from out of state. Bonnie and I are both perfectionists and focus on attention to detail, which we were sure there were days when you were frustrated, although you always expressed a positive attitude. Thinking there was some cause for pause that related to some stressful / hectic moments related to some of the out of normal operating procedures for you; but we again appreciated the flexible considerations you offered us on some out of the ordinary special requests.

With the weekly travels from Chicago starting in March till November our excitement built every time we pulled into the subdivision and of course that came with some anxiety. Our enthusiasm stayed consistent even with some minor setbacks due to weather related circumstances. Frankly we were surprised on the progress during weather related circumstances and how much of the building was accomplished on weekends.

The positive experience we not only had with you and Steve but I really enjoyed speaking with all the crafts / contractors. Their friendliness and professionalism was FIVE star. Not to mention the high quality of their workmanship. To top it off, the friendliness and professionalism with all the suppliers we visited carried over. Many of them afforded Bonnie a tremendous amount of quality time and assistance with ideas and suggestions for her final choices.

A special thank you to Jennifer for the attention to detail on the several change orders up until closing. Mario, I would be remiss not to mention that even at the end my misunderstanding on a calculation would have been a positive balance for your account, your honesty, integrity and character only excelled from our perspective. This would have been a costly error on my part and you could have easily ignored for gain but you choose not to. That meant more to us and we hopefully expressed our gratitude.

Please know that you can feel free to continue to use our house as a show place for new clients.

Bonnie and I sincerely want to Thank you two and all associated with Stone Hollow Properties for building our awesome DREAM Home (phenomenal garage). We would without hesitation recommend Stone Hollow Properties.

God Bless!

Matt and Bonnie Ruisz