Sunrooms of Buffalo

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• By Anthony O.

  May 2, 2023

  Sunroom Build/Patio Enclosure

  $18,000

  Home show nightmare. CUSTOMERS BEWARE! Rich is a salesman and that is it. Wish I read the other review before purchasing because she was right on. Rich books way too many jobs because he is greedy and everything is all about money with him. Only problem is that he has, from what I saw, only two workers. He also has a serious issue with business ethics. Our sunroom started 4 months late, and the worst part is that he didn’t keep us in the loop the entire time. I, the customer, had to reach out several times in order to get an update. At one point he said there was a 6 week delay on another job, so ours would be pushed back 8-10 weeks. I said “how does 6 weeks equate to 10?” Rich replied “I know it doesn’t make sense, but that’s the new math.” It still doesn’t make sense to me. The project finally started and rich failed to tell me that his “team” was really a subcontractor named Gary that he hired. The sub is an iron worker by trade, and my sunroom was unfortunately the first one he built. Rich was pretty upset with how much Gary actually told me about Rich. He got duped by Rich too because Rich told us both that it was a 3-4 day job. Gary bid it for $1,500 and Rich was watering at the mouth looking for a big pay day. Gary didn’t show up when he said he would and the project took 3 weeks, not 3 days. Rich rarely made appearances and failed to provide supplies. I had to buy all the insulation and even helped install it because it wasn’t done and my drywaller was trying to start. One of our windows was missing and I was told it would not effect anything, but the sub never sealed the window below it and the window leaked all over my new drywall. Rich failed to come and seal it for 2 weeks. The window came in finally and rich took another 2 weeks to come put it in. THEN ANOTHER WINDOW STARTED LEAKING!! He tried to tell us that neither leaks required the drywall to be replaced. My wife asked him if he would be okay with wet drywall that would get moldy in his own home, and Rich replied “yes.” Rich came out to look at it, but during his visit told me that he would “be right back” and that he was going to grab his ladder. Rich was lying once again and instead got in his van and left without notifying me. I called him and he said he thought it would be best if we parted ways. There was a laundry list of things that had yet to be done, including a window that was installed incorrectly and was leaking on my finished drywall. Rich’s workers also damaged my siding and deck. He delivered on nothing he said he would do and cut corners wherever he could. The siding was not installed correctly per our contract and he used a different material in order to save time because Gary was losing money and wanted to get off the job. Gary never worked with that material before and installed it incorrectly with gaps and terrible cuts. Gary even tried to hide a chipped board with some caulk right above my main doorway. What a joke. Rich told my drywaller that “there’s one like this every year.” Do yourself a favor and go elsewhere unless you want to risk being the “one” this year. Rich also called my wife and was either airing it to others or recording the conversation and was threatening and harassing her. Rich tried to intimidate her and me. Unless you want to pay someone thousands to make your wife cry a dozen times, pay the extra grand and go with a business with a good reputation. You’ll save yourself a ton of money and hassle in the long run.

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