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• By Jonathan B.

  May 23, 2016

  Install HVAC equipment.

  365 days

  I can't tell you how disappointed I am in Glenn Marshall and Super Heating and Cooling. I read the review from August 13th, 2014 but I decided to move forward with Glenn Marshall anyway because he was referred to me by a trusted electrician. The work that he completed seems, so far, to be satisfactory. Here's the problem. He was supposed to install the air conditioning unit at a later date but never returned one call or one text in over six months. I figured he'd want to wait until the weather got better but now it's supposed to be over ninety degrees later this week and our house may be without air conditioning. I've decided to find another HVAC contractor.

• By Anonymous

  August 13, 2014

  Central A/C

  $6,000

  36 days

  A stressful nightmare

  Glenn Marshall is the owner of this family run and operated business. Glenn promptly answered my call to get quote and we had him over and got a price within 3 days. He was very friendly, personable, and reassuring that the job was pretty cut and dry and would be finished within 3-5 days. Unfortunately, it's been a month and I'm still waiting for him to come back to finish odds and ends (initially for patching the plaster around a couple of the vents in my ceiling that he cut in) as he promised he would. After about 24 hours we noticed that the house still wasn't down to the temp on the thermostat (72 degrees) and that the kitchen was still warm. My house is a 1,100 square foot one level ranch with a wide open attic. Vanessa (Glenn's daughter who is a licensed HVAC tech) came that day to try to rectify the issue with no avail. Since then, they have made appointments to come by four times and haven't called or shown up, making my wife and 8 month old baby wait around for them. They also have a policy in the contract that requires them to fix any defects up to a year which is comical since I've been trying to get them back here for a month. I will update when necessary. I normally don't write reviews, good or bad, but I feel compelled to after being avoided for a month. My wife and I have tried contacting them every way possible without much success. We've left messages and didn't get a response for weeks until I wrote an email threatening legal action but then have been stood up twice. Also, the inspector showed up and wouldn't sign off on the permit due to lack of insulation on the ductwork they installed. At this point, I couldn't recommend Super Heating and Cooling to my worst enemy.

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