the Edge Remodeling

Unprofessional, lack of communication, couldn't do anything right the first time, and just don't care. After meeting Randy Appel, whom seemed like he knew what he was doing, we decided to give a deposit of five thousand dollars. Work did not start until almost three weeks later-which put us back on our timeline. After the concrete was poured, we were left with splashes of grey and residue on our walls that we were told "just washes off with water" and the plastic sticking out of the concrete. Both of these were left to us to clean up and pull out on our own. Then we had drywall put in. What a nightmare! In one day, we had more than five different guys show up, one seeming more clueless than the one before to pick up where the other left off. It almost seemed like they were picking people up off the street-it is no exaggeration, there was really that big of a rotation. They "forgot" their circular saw, so did the holes for our can lighting by hand, and they made the holes larger than the metal housing for almost ALL of the ceiling lights and they did not put the walls butting up against the ceiling, nor against each board. Many were crooked and needed to be taken down and put back up. Two areas of wall did not meet the edge of the counter, and a vent hole was off center from where it needed to be by almost five inches. One guy made us extremely uncomfortable by cussing and mumbling under his breath when he couldn't get the board in right. Even when they came back 3 separate times, they still did not get it right. We eventually counted 17 different areas where they needed to come back and fix areas, during their fourth try. Then, shortly after the drywall was put in (and before we could change our mind about continuing services with them because we were pressed to move in and we had run so far behind schedule) we had them install a house full of tile. We were asked by Randy Appel to lay out our tile the way we wanted the install to be put in, so we did. I decided to come by unannounced, because at that point, I did not trust these people. I am glad I did, because the workers had done a fourth of the family room the WRONG way. They argued with me about how the box was telling them the recommended way, and that the way I showed the owner was not on the box. I am not sure why I had to argue with them, but when I asked them to put it in differently, and closer to the wall, they told me to go back to my rental and "have a cerveza". I told the manager Matt, but he told me that maybe I "needed one." I was very offended. After they left more than a half an inch un-tiled against the wall, I told them that they needed to fill in the gaps because my floor board molding would not cover the gap. I had to have them come back three times to repair areas where there was no grout, and places were tile needed to be repaired because they put in chipped tiles and left them, instead of picking from my extras for better pieces. the fourth time they came back for that repair, we found twelve areas that needed repair. They also did not seal the grout, which I have to do myself now. This company NEVER apologized or made any attempt to make the customer happy. They just kept sending the same inept people over and over again. Matt the manager told me that he "didn't like to get his hands dirty" and maybe this is why we had to deal with unskilled workers. We were originally scheduled to have this company redo our roof too, but we decided we had enough time to go with someone else, because we realized that they just don't care. The company also has three different names: Global Green (which is who charged us via our debit card), R & D Appel (which is on their receipts telling people who to make the checks out to- and the initials of the owners, one of whom is Randy Appel), and the Edge Remodeling (which we were told was being phased out, but is listed on the top of the same receipt as R & D Appel). It seems a little strange to have three different names for their company. They also have three different licenses: ROC: 2082348Com, 237727Res, and 213782Res. So there's your information, you decide whether its something you or your family want to go through when you use this contractor for your remodel.