the Electric Touch Company

If you have solar - don't call The Electric Touch or Arie to install your generator! They don't know what they are doing and are causing solar contract violations by installing generators and as a result - rendering existing solar contracts null and void because you can't just add things without following legal and technical protocols when you have existing solar. (You would THINK a generator installation company like this would KNOW how to install a generator without voiding your existing solar contract - I'm here to tell you - they don't know!). It's incredible to think they are out there install generators with ZERO knowledge of existing solar contracts and breeching them as a result of unauthorized work to a home's system.

Arie and his company The Electric Touch installed a generator and didn't consult our existing solar provider - as a result of his generator installation, our solar contract is now in breech and our home is no longer able to get power provided by the solar company who said Arie and The Electric Touch did unauthorized work to our system. Arie and his wife both blame us and said it was our job to contact the solar company and in inform them of his technical work and plan - that's OUR JOB he said, not his, to contact the power company and to discuss these technical professional-level issues - we hired them for this - but they say that was all on us to be sure the solar company was on board with what changes had to happen for him to install a generator - we aren't in that business - that's why we hired them to install a generator - assuming they knew the right protocols for doing so with an existing power system provided by solar - they did NOT and just unplugged our battery, re-did our breakers and left us with our solar contract in jeopardy and our solar company has stopped providing power to our home as a result of this installation. This is causing excessive power bills as our home is no longer able to utilize our existing solar panels as our contract was voided as a result of this generator installation by THE ELECTRIC TOUCH. His wife who handles sales calls literally said this: "When we first came out to give you an estimate you never even told us you had panels on the roof. " This is the level of professionalism we are working with when dealing with THE ELECTRIC TOUCH. They don't know we have solar panels?? REALLY?? It's pretty hard to keep solar panels a secret when they are on the roof visible for anyone to see. This is now escalating into a legal battle, as a result of using THE ELECTRIC TOUCH to install a generator - now we have a generator installed, but by using this company, who did nothing about the protocols for handling a home with existing solar - completely voided our power contract with SUN RUN, our existing solar provider. In addition, Arie's company told us nothing about the generator's programming that turns it on at random times every few weeks for it's own self-check, when this happened we thought the power went out and had to call the power company to find out what was happening, and if we were having an outage, because Arie and his company couldn't be bothered to tell us they set the generator up for regular checks when it starts on it's own every 2 weeks - they never mentioned this or let the customer know about it after spending $40+K on a generator with them.