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• By Amanda W.

  September 7, 2022

  Bathroom Install and Pool Plumbing install

  There has yet to be a single thing they touched that hasn't turned into a massive problem.
  1. They put a drain in my pump room that is uphill from where the water comes from, therefore its a fully useless drain. In addition this drain is just a hole in the floor with no drain cover. When first installed I was told the drain cover was ordered and would be here shortly, and I had to reiterate that to the City of Bend inspectors as they almost didn't sign off on our work because of it. 2 years later and we still don't have the drain cover.
  2. Our pool is 60ft long, with the deck added we have pipes that need to carry water a little over 68ft. These pipes should have been secured and held up with J hooks to support them. After all they are pushing water around 50 gallons per minute, 68ft, 24/7/365. But in what I am learning is true Rod fashion, they were not secured by J hooks. Instead they were held up by cheap flimsy plastic that resembled hospital bracelets. Obviously there is a real name for them, but seeing as I am not a plumber I am not sure what they are called. Long story short, they broke under the pressure and caused a section of the pipes to dip down bent. Seeing as our pipes our under our deck I don't take the time to look down there daily or ever. Until I was teaching in my pool one day and all of a sudden we heard a boom and saw water shooting at our ceiling at 50 gallons per minute! I was able to hand my student off to another instructor and run over and shut the water off. I immediately called another plumber to try and figure out what had happened because I already didn't trust Rod at that point. This new plumber showed me the dip in the pipes and explained that it exploded where it did as it was the easiest point for the water to break through and with the pressure building it needed to go somewhere! I am BEYOND thankful that this explosion happened while I was teaching. Had it happened on a day that the pool was closed or at night, we would have lost everything and so would our business neighbors. The new plumber I had come in fixed what he needed to for an immediate fix and then I called Rod and had him come out and install the J hooks he should have installed in the beginning. At that time Rod did apologize and did come back to fix the problem. At that time I also pointed out the drain cover that was never installed and he insisted he would be back in a couple days to fix that once and for all. He never did come back.
  3. The third issue is by far the scariest. While sitting in my office working I had a swim team parent come and tell me that the sink in my bathroom had just fallen off the wall. I was absolutely shocked and not even sure what that meant! Come to find out it meant exactly what she said. She had turned the water off, walked out of the bathroom and then heard a crash and when she turned around the sink had literally fallen off the wall and was laying on the floor. Like the previous instance we got INCREDIBLY lucky. We teach a ton of very small children, who could have been killed or seriously hurt had they been in the bathroom or using the sink when it fell. I immediately called a handy man company that was recommended to me by one of my employees. They came out and were shocked to find that the sink was in fact just on the floor (because sinks do not just fall off the wall!!) and then they continued to be floored to find out that the sink was never actually secured into a stud or anything!! The caulking around it was holding it up!!! Absolutely not okay and when I told Rod what had happened and added the picture he didn't even bother to respond. When the handyman I hired reached out to him with their invoice he refused to pay it and then started texting me saying he would meet with me and the property manager if I wanted but he had no plans to pay the bill he caused, or apologize. This business is a risk to Central Oregon. If they made this many HUGE mistakes to my one business, I am terrified to know how many other people he has hurt!

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• By Chris P.

  April 7, 2015

  plumbing in a utility room remodel

  $7,000

  300 days

  Plumbing project

  I liked the owner very well, but I had issues with his business model. He would tell me he would be over to work on/complete my job(s) and frequently not show and not call. I had to pester him for three months to get my final paperwork from him and still have not received the refund he owes me. While he does good work, he is too hard for me to work with.