Timco Construction, Inc.

I contacted Timco for a bid on a new construction residential project back in May of 2018. Tommie visited me at my lot to discuss the project and said that he was interested. I said that I would be sending out for bids in October of 2018 and asked if he would like to bid. He said he would.

In October, 2018 I sent an email to Mercedes Raistrick, Timco's Chief estimator asking if they were still interested in the project. She said to give Tommie a call. I called Tommie and he remembered who I was and said he was still interested. I sent the bid documents to them on or about October 18, 2018 and asked if they had everything they needed. Three weeks later I still had not received confirmation that they received the documents or that they had everything that they needed so I sent another email. I did not receive a response. I know contractors are busy so I was not trying to be pushy. I waited another two weeks and then I called. First I spoke with Mercedes and if she had gotten my emails. She said she had. I asked why she hadn't responded and she said, "I started to but I guess I forgot. She transferred me to Tommie who said he had the bid documents and that they had done all of the work on their end they were just waiting for subcontractors. I asked why Mercedes had not responded to a single email and he said he was not sure and that was unusual. He said the bid would be complete by December 6, 2018.

December 6, came and went with out a bid so I called and spoke to someone who had said he was taking over Mercedes job of estimating and that he would have something together for me by the 19th or 20th. Nothing came on the 20th so I called him again. He told me to call back in an hour. I did that. When he answered he began asking me some rudimentary questions about my project. It was clear that he had used the hour in between phone calls to read my bid documents for the first time. He said that they hadn't made any progress on the bid but were still interested. I asked when it could be done by and he said the end of January. I said that I needed it sooner than that so he said January 4th.

Today I called to check on the status of the bid and was informed by Mercedes that they were not interested in the project. She said they had decided at a recent meeting that they could not compete against residential real estate bids and that they were primarily commercial I asked her why she did not call or email me to let me know. She was quiet and I said, "well that's a heckuva a way to run a business." She wished me a happy holidays and hung up.

The excuse that they are a commercial real estate contractor is thin. They have known that this was a residential project for over six months and have continually expressed interest. I think it more likely they decided that they did not want to deal with someone who expected deadlines to be kept and emails to be responded to. I guess in the end that I am glad I found this out about them now rather than halfway through building a house. Nevertheless I am extremely disappointed in their customer service. This is a big project for us, something we have saved for years and to have it treated in such a matter is extremely frustrating and disheartening. I hope their other potential clients are dealt with better.