Todd Nappi Garden Design

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• By Paula B.

  November 1, 2019

  Penthouse Terace Garden Design and Terrace Landscaoe Custom Built Planters Drip Irrigation System

  $36,000

  We have worked with Todd Nappi Garden Design and his NYC based company for nearly 10 years in Manhattan, NY and have always had an excellent outcome from their work and goals. Todd is a true garden expert who loves his work and I have recommended Todd to a few others and each have claimed a good experience.
  This company is somewhat different in the way that NY Plantings is skilled in garden, irrigation system maintenance, carpentry and landscape lighting so that dealing with Todd has made setting up and designing the outdoor space more convenient that we can work with one company for everything and not deal with subcontractors for the garden's drip irrigation service etc. The company has the typical insurance and registration needed to work properly in ;&We are living in a doorman building so Todd needed to show insurance etc. to work in our building This was not an issue for them.
  You can see some images of our place being planted and irrigation installed on their website.
  No company or person is perfect and there have been several times we need to reschedule visits and work because these guys are busy.
  The garden is beautiful and much better every year. Trees do not die anymore and irrigation system is reliable for the past 3 years.

• By Anonymous

  June 3, 2015

  $5,000

  rooftop deck

  I think Todd Nappi should be in jail for defrauding people.I hired him to do a roof
  garden for me.He knew that I lived in Europe and had no control on what he was
  or was not doing. I sent him a check for the deposit.He cashed the check and never
  even showed up at the building. I have been for three years to get my money back.
  Last week he wrote and said he found God and he was going to pay me back as I
  have a judgement from New York. Again Todd has not paid me my money back
  even though he said he is good finiancailly at this time.He even worked for the
  management company that managed the building. She had the same complaint
  about Todd (loud ,aggressive and volgar). He know my husband is German and he
  even had the nerve to call him a NAZI.I am in contact with the attorney general in
  New York. Please contact me if you have had any dealings with Todd Nappi

• By Jan C.

  April 23, 2015

  green roof

  $38,000

  NY plantings

  My girlfriend and I hired NY Plantings, Todd Nappi's firm in New York to install a green roof on a house I recently bought in Brooklyn NYC. We found Todd’s firm online. It has a very nice website, regularly updated blog and Todd was very responsive to our initial inquires. When we first met him, he was really friendly, professional and presented us with a good bid, so we decided to hire him. As soon as the 50% deposit was paid ($19k), his behavior changed. First he cancelled a planned weekend trip to a nursery, saying he was busy. Although annoyed, we didn’t complain, because it was a weekend after all. Next problem occurred when Todd’s team came to bring green roof materials. They didn’t secure them properly and on the same day the materials were flying all over our street blown by the wind. As a result, we had police called on us. Todd, when notified, wouldn’t even show up to the site. Then it turned out that contrary to his claims he wasn’t insured properly (he didn’t have workers comp). We didn’t let him work on the job till he would get proper insurance. Todd said it would take him a few days to get the policy but weeks later, and countless excuses later, it started seeming to us as he was deceiving us. So we demanded delivery of rest of the pre-purchased materials (soil) and were going to cancel the job. Todd kept telling my girlfriend he was too busy to deliver the soil and that he was working on scheduling a truck. When I finally called him myself to express my dissatisfaction, he physically threatened me using extremely vulgar language. But it seems like he got scared of potential issues resulting from his threats, and finally delivered the soil. According to our calculations, confirmed by multiple conversations with material suppliers, and generously accounting for the little delivery labor he did, we think NY Plantings still owes us $7k. Todd claims that his firm owes us nothing and justified it with prices much higher than his bid and completely outside the range quoted to us by suppliers. When we asked him to provide receipts he stopped responding to our calls and emails. It has been almost two months since we have heard from him, despite our repeated attempts to communicate with him.

  Working with Todd has been the worst professional experience I’ve ever had, and this review does not come close to reflecting how bad this experience was. As I said, he has a nice website and is online savvy. Possibly he will write a reply to this review, justifying his actions and portraying us as unreasonable clients. He might even quote the Bible or use language of moral justice, which will look like words of an honest person. Truth is we were extremely patient with him and willing to accommodate him. If one digs a little deeper on various review sites, it turns out there are multiple reviews of people having basically the same horrible experience as us. There are also multiple complaints on Todd Nappi's firm on Better Business Bureau’s page. On the other hand, many of the positive reviews seem fake to me, some are written by Todd Nappi himself, some are from discontinued user accounts, some by the same woman that posts on their blog, and one is even from someone who lives in India. Their business street address is a post office, so good luck finding Todd if you need to see him in person. Contrary to what he told us first, he later said he lives in PA. Please for your own sake do not work with Todd Nappi’s firm. I believe people like him should not be allowed to practice this profession.
  And if you are a client with similar stories of working with Todd Nappi's firm and want to share them, please contact me. I want to make a website that will describe our experience in a lot more detail, including emails, phone records, photos, links, and make sure it comes up next to his site when searching for green roof contractors in the area. I believe people need to be warned.

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