Tom Burge Fence & Iron

We purchased a cedar fence from Burge Fence about 8 years ago. When it was purchased, we were told the fence would last 15-20 years and was treated to prevent wood rot and pest infestation. Back in December, we were told by Evergy at least 6 of the posts were beginning to rot. We found this out when their subcontractors damaged portions of the fence. I contacted Burge to have them come out to inspect the posts and to quote replacing them. Despite being told the fence would last 15-20 years, Michael Burge stated the fence was not warrantied. There isn't a water problem on our property, so in my opinion the posts were not properly treated, were not properly installed (e.g. aggregate placed under the posts before pouring in concrete), or the wood was inferior. Despite the previous problems, I decided to go ahead and give them another chance since they were the ones to originally install the fence. Michael agreed to have his team apply Creo Coat to the posts to reduce the chances from this occurring again. I had to remind Michael to send the quotes and wrong quotes were sent Finally, the right quote was sent and I obtained in writing they would apply Creo Coat to the posts.The first day, they dug for 5 posts. I contacted Michael by e-mail and stated 7 were quoted. I didn't hear back. When they came to install, they showed up with 5 posts and none were treated with Creo Coat. I called Michael. He didn't remember the agreement and I had to refer him to the e-mail. He stated he would come out to treat them prior to putting them in the ground. Michael showed up at the residence about an hour later, and he said he found 2 more posts that needed to be replaced for a total of 7. I had to remind him he quoted for 7 posts. About a month after the installation, it occurred to me that it was strange to paint the posts without allowing them 24 hours to dry. So I looked up the Creo Coat instructions. Sure enough, the directions require 2 coats, each drying 24 hours apart. I was livid. I sent Michael a letter by e-mail demanding the posts be reinstalled or I would be filing an AG and BBB report. I gave him a deadline. He didn't respond. So, I filed. I alerted Michael. The following day, without an appointment, he came banging on my front door, assuming for a confrontation. I didn't answer the door and stated by e-mail I wanted everything in writing. I then began also interacting with their CEO, Dan Madasz Sr. The AG recommended small claims court. I discussed the problem with Amex and they suggested I dispute the charge. Only when I disputed the charge and sent them a copy of it, showing the funds would be frozen from their account, did they agreed to replace the posts and properly apply the Creo Coat in writing, done by Dan. That was the beginning of March. I have e-mailed Dan 4x since then regarding when the utilities are scheduled for markup and the installation date. I haven't heard back from him regarding installation. American Express resolved the dispute in my favor. In the last e-mail, I told Dan the case was resolved in my favor and stated I would happily repay them when the posts are done correctly. I haven't heard back. I shouldn't have to badger them to get them to follow through on their word. My bad, I shouldn't have rehired them. I also had problems with the original installation.