Town Fence

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• By Rowena R.

  October 6, 2022

  Driveway gate installation

  $3,500

  Unfortunately we had a very frustrating time working with Town Fence Co on our driveway gate leaving us dissatisfied in the gate itself and severely disappointed in the customer service we received from Adam and Jill. What should have been a relatively simple job turned into a long list of issues -

  - The original catch pole was screwed to the ground rather than sunk in concrete, requiring a second trip to set properly.
  - The incorrect gate was ordered and partially installed before I ran outside to stop the process.
  - The wrong gate led to an 8-week delay with no pro-active communication on the new install date. I was continually chasing updates.
  - The temporary wooden gate was installed at the wrong height leaving the gate dragging on the driveway even after flagging as a concern.
  - Countless small mistakes which were laughed off as ‘brain farts’ including bricks left in wet concrete on our neighbor’s property, nails and screws left on the driveway, and spray paint on newly-finished asphalt.
  - The final gate was initially installed at the wrong height leaving a badly patched spot on the gate itself.
  - Damage to the gate and poles during transit which were spraypainted rather than repaired; I was repeatedly told was my own fault because I didn’t order a powder coated gate.
  - Workers would disappear without any comment to me or my husband about whether they were finished for the day or returning to finish the project.
  - Adam was generally unreachable via phone (ignored calls) and I had to get his crew to call him to address the issues.

  While we at long last have a functioning gate and received a small discount off the total cost, the hassle and condition of the final project were far below expectations.

  Note for the future, if a company ever tells you it is “up to you” if you want to get a permit from the village, move on immediately. Any business that is willing to skirt legal requirements certainly isn’t one you can trust to do the right thing for you as a customer.

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• By Mayra G.

  April 2, 2019

  Replace my fence

  $6,500

  Town Fence is great. I had an emergency to secure my yard with a fence to keep my Great Dane puppy from jumping over into my neighbors yard and keep my neighbors pit bull from jumping into my yard. It was the month of February. I wasn’t sure if I’d be able to find someone to do the work during this winter month. Still I knew I needed to start looking. I found two companies in home advisor. After talking with both needless to say I chose town Fence. Adam was quick to come see my yard the very next day and meet with me to discuss the project. He showed me several pictures of fence styles that would meet my needs. The very next day he provided me with a outline of project and cost based on different options discussed. As soon as I decided what I wanted he put me on the schedule within days. My new fence is everything I imagined and it gives my yard a amazing look. Quality service at unbeatable prices. And they did it in the freezing cold.

• By Chris W.

  March 30, 2019

  Replace

  Had to have my fence replaced. Adam, from Town Fence came at the scheduled time. I liked that. My only need for a fence is to keep my dogs secure. A max gap under fence of 2” was discussed and agreed upon. A dog on the scent of a rabbit can dig under a large gap in a fence in no time. The installed fence ended up have 8+” gaps in some places. Not good at all. Their first solution was to spread the loose dirt and clay from the fence post holes into the gaps. Not acceptable. That dirt would wash away with the spring rains. Second solution: install an extra board across the bottom. I was assured only 2” gap would remain. However, much larger gaps still remain. Adam’s suggestion was to add more boards to the bottom. If the fence had been installed per my request, no boards at all would have been needed. BTW, the extra boards started splitting within 2 weeks. Adam doesn’t think I should leave any negative comments because he installed the extra boards at his own cost. Again, if they had done what I asked for, then no extra boards would be needed.
  Other issues:
  • All of the old fence posts stumps still have not been removed after multiple requests to have them done. Some were removed. Others were left.
  • Had to have them come back twice to remove all of the debris that I paid to have hauled away.
  • Left my driveway a muddy mess. No clean up.
  • If you want a gate handle, then be sure to ask. I was sent an email by Adam saying “we don’t usually install a gate handle”.
  • A portion of my neighbor’s fence had to be removed. The crew place against his house. Nails against vinyl siding. My neighbor was not happy. I saw a puncture in the siding. I gave him Town Fence info in case he wants to pursue it.
  • The communication could be a lot better. I waited for them several times and it was a no show. Only heard they weren’t coming by contacting Adam.
  • Adam did not once say he was sorry that the fence was not installed as I requested.
  I regret hiring Town Fence. The fence cost me a lot of money and they installed it the way they wanted, not the way I needed it to be, and the way that was agreed to by Adam. No I have to find other solutions to close the gaps under my fence and keep my dogs safe. If you don’t care about what kind of fence you get, then maybe you’ll like Town Fence. But, if you want your fence installed the way you asked for it, then I’d suggest staying clear of this company. Sure wish I had.

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