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• By Mark M.

  July 4, 2023

  Furnace and A/C inspection

  ZERO stars -- run, don't walk, away from this disreputable business!

  I accepted a solicitation by Trademark Mechanical at a table they had set-up in the local Home Depot for an inspection of my furnace, heat pump, thermostat, and hot water tank for $68.

  On June 9, 2023, James Christiansen from Trademark Mechanical arrived to perform those inspections. He removed a panel from the back of the furnace and inserted a camera into the furnace to inspect the heat exchanger. He declared the heat exchanger has a hole in it and that this is a dangerous condition that can result in carbon monoxide being discharged into the home. The fix would be for an expensive replacement of the heat exchanger or replacement of the entire furnace as sometimes heat exchanger replacements do not go well and can lead to other problems. He had me sign a waiver indicating that I had been informed of this defect and that continued operation of the furnace would be at my own risk and responsibility. He had his office call me to schedule an appointment with a sales representative. I did not accept that appointment.

  My furnace stopped producing heat immediately after Christiansen's visit.

  Christiansen then inspected my heat pump / air conditioner -- which was working just fine -- and declared that an "electrolytic condenser" -- a simple capacitor -- was .05 microfarads (a tiny amount) outside of parameters (37.55 instead of 37.6) and that this was a bad thing and the capacitor should be replaced immediately.

  I am a senior (age 73) suffering from cancer and am on strong medications. I think that Christiansen sensed my vulnerability and took full advantage of me. I authorized him to replace that capacitor, for which he charged me $491 + tax. Christiansen said he was giving me a "discount" on the cost of the capacitor.

  Later, thinking that the price for this simple part and the simple labor to install it (he was already here on the inspection, so no service call) was awfully high. So I called Sturm Heating & Air Condition in Spokane (a local, longtime and very reputable business) asking for the price of that capacitor. Answer: $35.84 + tax (total $39.06)! Trademark charged over 13 times that amount!

  I then scheduled a service call with Sturm Heating to inspect my furnace on June 28, 2023. Sturm technician Ryley inspected my furnace and found NO faults with the heat exchanger, which is working perfectly. He said that a camera inspection is NOT necessary to inspect a heat exchanger. Further, he found that a wire to the limiter switch had been disconnected (obviously by James Christiansen), which is why the furnace was not producing heat.

  I called Trademark to complain about this ridiculous and unfair price and they sent me a check for $100 (dated June 13), apparently as a partial refund of this gross overcharge. I cashed the check but did NOT accept this as final resolution of this obvious unfair, deceptive, and fraudulent business practice and gross overcharge -- obviously taking advantage of an ill senior.

  Repeated calls requesting a call back from management have not been returned.

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• By R. Joyce H.

  August 25, 2021

  Do you have a Special School of Kindness and Good Manners PLUS TMI
  Knowledge (At the Tip of the Hat)? You have sent two (2) to our home and one (1) to one of our rentals. Josh Lloyd to our home for a look-see of what had to be done and then repair for a dirty AC at one of our rentals. He was amazing at both places (you have another review from us with Josh) And then Nathan Tolley came to check size of our home for a new AC and heater and , of course, the cost for replacement. His attitude, patience, manners and knowledge with explanation of the reason for both to be done would leave no argument for this being done. TMI you have an excellent way you choose to have just the right people working with you. Our recommendations to anyone we hear in need of your work. Thank You !!

• By Veronica M.

  February 12, 2021

  advise and estimate

  $0

  Doug and Matt from Trademark Mechanical were amazing! They saved us so much money and gave us such great advice. If we could give them a 10 we would. We would recommend them to anyone. Thanks guys!