Triangle Reconstruction Company

Be careful dealing with Triangle Reconstruction. Rob, the owner comes off as humble, honest and sincere, but if something goes wrong watch out !

I hired Reconstruction back in the winter to repair the foundation at my house. This was a very large project of which I had paid him about a third. On January 11 they caused a fire at my house burning down my kitchen. Rob was very apologetic at first, but when I told him I wanted
another company to finish the project he said I owed him a lot of money for the work they did and he claimed that they had completed %80 of the job. Fortunately, I had a reputable structural engineer come out to inspect my foundation before they started working on my house and then I had him come back after the fire. The engineer stated only 1/3 of the work had been completed - if that much ! Rob also threatened to file a stop work order if I did not let him bring ‘his engineer’ out to look at it.

I understand accidents happen and against the advice of many people I was actually willing to give him the opportunity to finish the job and try to help rectify the situation. However Rob’s estimate to finish was nowhere close to being equitable and provided no consideration for the hardship he has caused in my life. His estimate even included money owed for work they did in the kitchen which was burnt in the fire that they caused ! He clearly doesn’t understand the gravity of this and what my family and I have gone through and what we’re still going through. We have been out of our house for almost 5 months now and probably won’t be able to move back in for another month or two. My family has suffered tremendously due to this company’s negligence.

We are pleased to recommend Triangle Reconstruction with our highest praise. It seems too simple to say that they do what they said they’d do, but that’s exactly what happened. Our home is around 50 years old. Ours was a large job - around a month and $30,000. We had Triangle Reconstruction come in after another moisture company provided mold remediation and a humidifier. I wish we’d contacted TR to start with. We provided TR with a structural engineering report. They created a plan to exactly meet all of engineer’s concerns. TR used temporary supports and replaced seal plates, girders, and joists for over half of our home. In addition, they poured footers and built new columns. They also added a few additional girders to firm up our floors. They removed and replaced our insulation. They sealed our porch and crawl space, replaced our vapor barrier, and installed a moisture meter. They wrapped our electrical cords and hung them.

We were treated with respect at every step of the process. Both Brian and Rob were available at any time we had a question via text or phone call. From Brian, we received a daily morning report, with the benchmarks they hoped to accomplish that day, who would be on site, when the workers would arrive, and an update of what was accomplished the previous day. We were provided with a ton of photos and videos to document the progress under the house. Either Rob or Brian was on site each day. Rob took care of all permitting and being present on site when the town inspectors visited. The majority of the work in the crawlspace was done by Jose and Juan Carlos with some support by Valentin. Jose painstakingly hand selected each piece of lumber. My husband was impressed with the quality of lumber. Each worker who came out to our house was detail-oriented and respectful of us and our property. The work space was kept tidy and waste was removed daily.

We were very worried about workers getting injured given the structural damage and the tight crawlspace. We appreciated that TR did not work their crews excessively long days. The guys had a milestone to hit each day. Sometimes they worked for four hours. Sometimes six. At no point were the crews expected to put in 10- and 12-hour days and work to the point that accidents could happen. As a family with kids, this was also respectful of our home’s routines.

We are particularly grateful for the Jose’s perfectionist tendencies. My husband is an engineer and critical. He was stunned at how Jose and Juan Carlos removed wood that was spongelike and now our crawlspace looks like a brand new house. The joints are tight. Everything is perfectly lined up. Only screws were used (no nails like we see from our early 1970s construction) and joist hangers supplement each board to ensure they stay in place. Our home has never felt more solid and sturdy.

Brian is exceptional in what he does. He is precise in his speech. He is respectful and kind. He pitches in to help the crews whenever needed. One day, I caught him on his hands and knees in our driveway making sure no errant nails had escaped their cleanup. I work from home and as such, was home each day. At least twice a week, he’d walk me through what was happening, explaining why they were doing certain things. Brian would walk through the interior and take note of changes we were seeing. When needed, he’d have Jose come inside to see changes and adapt midstream. At these times, both Brian and Jose (and sometime Rob) listened, made notes, explained what was happening in a way I could understand without being demeaning.

Due to the extent of the damage, we did have some minor cosmetic damage inside (cracking in sheet rock, hardwood floors moving, etc). Brian kept a running list of what we saw inside. As he predicted, the majority of those resolved themselves in a matter of days due to the talents of Jose and Juan Carlos. Upon their recommendation, we withheld a retainer. The crew will be back in six weeks or so to handle any needed shimming and fix minor cosmetic damage.

I called them to have a quote to replace the crawlspace insulation and vapor barrier. Brian took the time to check all the conditions of the house inside the crawlspace (other vendors just looked from the door) and around the area to work, he gave me advice (he is a local guy, he knows the environment) of all the different options to reduce the amount of moisture getting there, then he promised me a quote with all the details next day, he also promised to work with us as a team reviewing the cost at our convenience.
All they promised they achieved it. They sent me the quote next day with all the details and everything very clear, we decided to remove the drainage part (will do it ourselves) they didn’t push us or trying to convince like other companies do, they are very honest.
The crew came on the time and day they promised, very educated people, no loud music, very clean and quiet, they respected all the regulations due to the COVID-19 pandemic, when they left, the driveway was like no one worked there, super clean.
I asked them to install the vapor barrier another day after the ductwork were replaced (another company was working after the insulators finished) so Robert agree to have that installed after and he didn’t charge extra for that.
The crew that came to finish the vapor barrier followed the same COVID-19 procedures, also they were very clean and quiet, no loud noise very professional and fast.
Then Robert in person came to inspect that the job was well done, he is also very educated and polite, he answered all my questions with knowledge of what he does, you can see he has the experience. I’ll recommend them to everybody. All they promised, they accomplished.
Thanks Triangle Reconstruction!!