Tropical Pro's Construction

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• By Tammy W.

  November 30, 2023

  Flooring and drywall

  $8,000

  We have used Daniel Bullard previously and when he remodeled our master bathroom he did great work.

  On Christmas Eve a pipe burst and caused water damage. One room, a closet and flooring in multiple rooms had to be replaced.

  The flooring is a huge issue with my complaint. Originally we were going to do simple peel and stick vinyl planks like we did in our living room. For whatever reason they could not get them to stick so we have Daniel the authority to choose flooring that fell into the insurance company budget. He chose a click and lock laminate flooring that had a residential lifetime warranty. When installing this floor the planks are supposed to be staggered and trim is supposed to be installed to keep the flooring nice and tight with no wiggle room.

  We noticed almost immediately that in one area there were a few boards not laying flat. He came out and fixed it and when he did he didn't stagger the boards. The repairs were complete the end of February 2023. By June 2023 we noticed that the flooring was shifting and contacted Daniel (the owner). He said he would work with us on the labor to replace it. We contacted him again and asked him to come and see how bad it really was. He came out in July and said that he made a mistake in installation and he would cover the labor and half of the materials. He stated this in front of myself and my mother. We agreed even though we felt he should pay for it all as he installed it wrong causing it to break and our new floors needed to be replaced less than han 6 months after installation.

  We saved money to cover our half of materials. He had a family medical crisis so he chose November 13, 2023 for install. We repeatedly texted asking how he would like to do the material, we pay upfront for it all and then he would pay us the half or he pick up and pay and we reimburse. That's when he changed it to he was not covering any material. We reluctantly agreed so we could fix the now falling apart floor.

  Before 11/13/23 we texted multiple times asking what time to expect him. No answer. Finally that day he said I can have someone there on the 15th to start. He forgot to put us on the schedule. On the 15th he and 2 of his subcontractors arrived late dropped the material off and left said they would be here between 8 and 9 the next morning. They showed at 2:30 to remove the damaged floor. Then they left. Returned Friday and his subcontractors did an amazing job.

  Daniel however is someone you need to get everything in writing because he went back on his word about paying half, he should have paid for it all because he improperly installed it or we wouldn't have needed to replace it again so fast.

  We spent over $1200 between materials and having to stay in a hotel for a night because we couldn't access half our house, not including ordering out because our fridge and stove were in our living room.

  Very, very unhappy. We should not have had to spend this money a second time in less than a year.

  A good contractor stands behind their work and he didn't.

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• By Angela C.

  August 12, 2021

  Work explained. Carried out professionally and accurately. I am pleased with the services I received and I got exactly what I paid for. Worth it. This company dues great work.