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• By W. S.

  October 25, 2021

  Knowledgeable, Honest, Trustworthy, and Dependable. Has always taken care of all our plumbing problems. And very reasonable with his prices.

• By Roger J.

  August 8, 2020

  Gas line install

  $1,200

  Had Troy's Plumbing scheduled for a job on a Tuesday. They had to cancel due to installer being sick. I was very understandable. Rescheduled for Thursday and they were no show, no call. After talking with them, they said I'm on their schedule for Friday now. On Friday, no one showed up. After calling the office, they tell me they are on another job and didn't submit our permit in time to have it done per the schedule they gave me.

  I've had these excuses from them on past work and just thought it was normal for them. If you're a professional business, communicate with your customers. Tory's Plumbing doesn't have what it takes to get jobs started or completed. They've failed. Beware, they will waste your time. I was a previous customer and this is how they treated me.

• By Megan

  February 22, 2020

  Troy provided quote and installed a tankless water heater in my home. We discovered after the fact that he didn’t do it to manufacturers guidelines. When we called to discuss completing the install properly, Troy dodged responsibility and has refused to actually come back out and fix his mistakes. We tried for months. His office made many excuses and Troy would not take ownership of his improper work. DO NOT WORK WITH THIS PLUMBER.

• By Sofia K.

  August 7, 2019

  replace shower valve

  $650

  Troy’s plumbing was called for an estimate for a simple plumbing repair.
  During an estimate before I accepted their bid they damaged my bathroom by cutting large hall in the fiber glass shower enclosure. Didn’t even notify me. I had no idea that they did that. Few weeks later Tenant start complaining and I called Troy to see what happened and where is my estimate. He knew nothing about this royal screw up but promised to fix it. After weeks asking for estimate he Proposed an estimate that was more then double from others since now they had to fix large uneven hole as well. I agreed to this because my back was against the wall - no other plumber was willing to jump in the middle of this. Some even said it’s not fixable.

  Since then Owner Troy Stone did and said everything possible to avoid responsibility of coming back and fixing their screw up. He probably knows that he can’t because they damaged it so badly. But won’t admit it and kept rescheduling and making excuses for 10 !!! Months. I gave him every benefit of the doubt and was more then patient. Last I heard from him about 3 weeks ago that I need to wait until he is available. Yet business runs as usual and plenty jobs gets done but not mine.

  Bath is still sitting Inoperable and no other plumber wants to touch fixing damages Troy’s plumbing did.

  I worked with hundreds contractors in my life both professionally and personally. Troy Stone is by far most unreliable. Sure some jobs go just fine. But if god forbid they mess up your job he will not own it, will not stand behind his work, will avoid you, make empty promises and just hoping you get so frustrated that you will go away.

  Honest, reputable contractors stand behind their name and their work. Not Troy Stone. The way this was handled ( or not handled) is just mind blowing. I do believe in karma though...

  Find another contractor, this one is not trustworthy

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