Tru-bilt Homes

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• By Anonymous

  June 16, 2017

  Kitchen update and Master Bath remodel

  $20,000

  Tru-Bilt made living in a home while remodeling more stressful than it needed to be. The contractor would spit out empty promises and tell us what we wanted to hear and then make no or little effort to meet timelines. What could have easily been finished in a month took three months. The subcontractors complained about not being paid several weeks into the project so they obviously lacked motivation, they also told us they were told there was no rush completing the project. They were also not qualified to do some of the work they "did". When replacing shingles on the roof, they did not re-seal any of the existing shingles where they placed new ones, resulting in the roof leaking when bad storms came through all over my newly remodeled kitchen. They would give us every excuse imaginable, including blaming the homeowner for the electrical not getting finished because walls weren't painted...but when you work a full time job, it's just about impossible to paint walls in the dark in the evenings. Tru-Bilt gave the best quote and reasonable timeline to win the project and then spent more time asking for the next payments than getting the work done. We are still finishing up and repairing work Tru-Bilt did in our home. If I can recommend anything at all, it's to move on and don't even give yourself the hope of getting a good quote- it will not be worth it in the end.

• By Dana D.

  September 10, 2015

  bath remodel

  $17,000

  135 days

  Horrible experience

  This contractor told us prior to the start that the job would be finished in "a month and a half, worst case scenario." Four and a half months later, the job was still not complete. While the quality of the workmanship was fine, the contractor has little regard for the time schedule. Jim Tokunaga actually told us, "I don't care about word of mouth." He did not demonstrate competence coordinating as a contractor should; he gave many excuses for missed appointments by subs, provided subs with inaccurate information (e.g., the totally wrong paint color), used subs who were likely in violation of the law (one sub had two boys turning wrenches—the older looking boy told us he was 14, another sub used numerous non-English speaking employees who were unlikely to be e-Verified). After violating terms of the contract in multiple ways and before completing the work, the contractor then tried to bill us for the final installment. As we tried to get the job completed by holding the final installment, the contractor indicated he would not complete the work unless we signed an agreement not to file any complaints about him (perhaps this is how BBB still accredits some contractors?). We finally looked up his criminal background and history of leins, and we encourage others to do the same prior to letting this man in your house. We eventually paid him the final installment to get him out of our lives, and we will have the job completed at our own expense.

• By Dana D.

  August 25, 2015

  bath remodel

  $17,000

  135 days

  Horrible experience

  This contractor told us prior to the start that the job would be finished in "a month and a half, worst case scenario." Four and a half months later, the job was still not complete. While the quality of the workmanship was fine, the contractor has little regard for the time schedule. Jim Tokunaga actually told us, "I don't care about word of mouth." He did not demonstrate competence coordinating as a contractor should; he gave many excuses for missed appointments by subs, provided subs with inaccurate information (e.g., the totally wrong paint color), used subs who were likely in violation of the law (one sub had two boys turning wrenches—the older looking boy told us he was 14, another sub used numerous non-English speaking employees who were unlikely to be e-Verified). After violating terms of the contract in multiple ways and before completing the work, the contractor then tried to bill us for the final installment. As we tried to get the job completed by holding the final installment, the contractor indicated he would not complete the work unless we signed an agreement not to file any complaints about him (perhaps this is how BBB still accredits some contractors?). We finally looked up his criminal background and history of leins, and we encourage others to do the same prior to letting this man in your house. We eventually paid him the final installment to get him out of our lives, and we will have the job completed at our own expense.