Turoc Concrete Design

Believe the bad reviews!! DO NOT USE RYAN/Turoc concrete design. My husband knew Ryan from working out together at the gym, so we never thought “a friend” would screw us. We gave him a $5000 deposit in feb 2019, for what was supposed to be a concrete patio in the yard, concrete around the pool, a new walkway in front of the house, and new front steps. He promised he would get to us “next week”, for 6 months! My husband ended up losing his job in August 2019, and we could no longer afford the project (Plus at this point we didn’t trust Ryan or his company to complete the project). We asked Ryan if we could have our deposit back. He refused and said that it was in the contract that there were no refunds on deposit. We never signed a contract, and he could never produce one for us. So we told him to at least do $5000 worth of work. He tore down our front steps, and created steps that were too small for even a child’s foot to fit on. My husband had to re-cement the steps himself, and then we had to pay another company $1600 to finish the work. They did not put expansion joints in our walkway, and when I asked him about it he said it would be fine. Less than year later we got two huge cracks going all the way across the path. We have sent him pictures of the cracks and have gotten no response. Thank heavens we did not use him for the huge projects we initially had planned with him!!! Other contractors that have come to our house for various projects all comment on it and can’t believe the horrific job that was done. Save yourself the money and hire a legitimate company that will not screw you over.

Hired to replace cement basement steps and Bilco doors because of leakage issues. Also, to remove and replace cement surrounding the swimming pool, and build a decorative wall around the patio. The basement step area is still leaking. The cement around the pool is cracked and chipping. The wall remains unfinished and the façade is falling off.
Ryan was quick to show up with his hand out any time he wanted payment, but never came when we were unhappy with the quality of the work. He had his workers on-site send pictures to him instead. His workers would show up for a few days, then disappear for weeks. When we called, texted, badgered him, he always had excuses – too hot, too cold, finishing up another job.
Our job started 18 months ago, and Ryan has abandoned the project entirely. He left our property as a construction site in November 2019 and my sixty-year-old husband ended up cleaning up the debris. When we complained about piles of old, broken concrete in our driveway that didn’t fit in the dumpster, he had his men bring a dumpster bag, fill it, and drag it into the street where it remained for two weeks. We called repeatedly about having it removed, and he swore he had called the company twice to haul it. We called the dumpster company ourselves, and they came the next day. We had to pay for it although our payment to Ryan covered that cost. He promised he’d reimburse us. He did not.
Ryan told me he was delayed having his men put the stone façade on our patio wall because two shipments of the stone he ordered was damaged. We went and ordered some ourselves and had it delivered. He never reimbursed us for the double payment for the stone.
Ryan is a charmer as long as he is picking up a payment. Once you have the audacity to expect the work to be done, he becomes nasty and rude. We were understanding about Covid backing up his schedule “by three months” and he promised he’d have his crew to us by the end of June. Two months later, he refused to answer/return phone calls. Also, he had tried to blame us for his crew not showing up, saying the capstones we’d ordered for our wall were thicker than the 2-inch width he’d told us to get, thereby necessitating additional men. When we sent him a picture with a tape measure showing that the capstones were indeed his requested 2-inches, he never replied. And, no one ever showed up to put them on the wall.
Anyone who has the money to throw away and doesn’t care about the quality of the job, go ahead and hire Ryan. I wish I had done more online investigating of reviews instead of thinking that his being listed on the “Thumbtack” site guaranteed his work. I have noticed that since I got his information from them in March 2019, his page has been removed.
Ryan has two favorite catchphrases that he loved to throw at us: “I’m a man of my word” and “My customers are always happy.” Clearly, neither statement is true.