Ubh Heating & Cooling

CONSUMERS BEWARE

Extremely Disappointed – Faulty AC Installation, Water Damage, and No Accountability
We hired UBH Heating and Cooling expecting a straightforward AC installation. Instead, we endured over three months of ongoing issues, property damage, and a complete lack of accountability from their team.
The problems began when they installed the wrong system. After noticing that our home wasn’t cooling properly, they discovered the error and replaced the unit. However, the replacement was not properly tested, which led to more issues: the system was extremely loud, the fan ran continuously for days, and wires were left improperly connected. Most seriously, due to poor installation and a failed safety sensor, the system began to leak water.
This leak caused extensive damage to ceilings on both floors of our home, with visible water stains in several rooms. Their only attempt to address the issue was to apply a bleach-and-water solution—a superficial and ineffective treatment. We were told full repairs and repainting would be scheduled, but those promises were never fulfilled. Eventually, the company stopped responding altogether—no follow-ups, no repairs, no accountability.
Communication throughout the process was unacceptable. We had to repeatedly follow up, often reaching out to multiple people just to get basic updates or schedule service. Technicians were frequently late and had to return for repairs multiple times, causing us to miss several days of work. During one visit, they left the attic door open despite being asked to close it and left standing water on our shelving—further demonstrating a clear lack of care and respect for our home.This experience has resulted in financial loss, emotional stress, and countless wasted hours. What should have been a routine installation turned into a prolonged and costly ordeal—with no resolution and no responsibility taken.
Based on our experience, we strongly do not recommend UBH Heating and Cooling. Their conduct has been unprofessional, careless, and completely unresponsive when problems arise.