Ushac

I purchased my home in October of 2013. When I purchased my home, the realtor provided me with a 1 year home warranty from American Home Shield. U.S.H.A.C came out the early part of April 2014. The technician advised that there was nothing wrong. We ended up calling them back again a few days later when the compressor went out. U.S.H.A.C. came out and replaced the compressor. After the compressor was replaced, it still did not seem to run 100%. We called our home warranty company and the sent a different company out. The new air conditioning company advised the problem dated back a few months ago when the compressor was changed out. He stated when a compressor is changed out, the technician should clean the lines of any garbage the old compressor kicked out, since this was not done at the time the compressor was changed, we would need to go back to the USHAC and have them fix what they did not do in the 1st place. I called USHAC on August 29th to explain the findings. They told me due to holiday they would not be able to come out until Tuesday September 2nd and would be there between the hours of 11:00 and 2:00. I made arrangements to have someone her between that time. When the company had not shown up by 2:45, I called them to check the status of the service call. The women that answered the phone advised they are running behind due to holiday and would not be there until closer to 7:00. She then called me back at 5:30 to advise that she would have to reschedule for Wednesday September 3rd. Since both my husband and I work Full time and have taken so much time off of work for this same issue, with no resolution, she agrees she would have the technician come at 4:30. I also wanted to make sure she was fully aware of why they were coming out. She explained to me that the issue that I am having is usually due to NOT changing my air filters. (Which could not be further from the truth in my house). When the technician arrived at my home on September 3rd, he agreed that the lines should have been cleaned out at the time the compressor was installed. However, in order to fix the unit, he would need to order a part and pick it up from Carrier and could return the next day to install. When my husband called to make sure we were on the schedule for Thursday, the women advised she is the one that does the scheduling and ordering of the parts and he would NOT be returning on Thursday as promised. I called the lady back on Friday Sept 5th to confirm they would be here today. The women on the other end said “Oh.. you were one of the few people I did not call back yesterday”. The earliest she can get me on the schedule would be Monday between 11 and 2. I explained to her that I have gone without A/C for weeks now and I have already taken countless hours off of work to sit and wait for technicians to arrive. I explained to her that this was due to an error on her company and begged her to fit us in today. I explained I could not go another weekend in a house that is 85 degrees. I asked her if they work on weekends and she said No.. However there website offers 24 hour service calls. So now I am at the mercy of this company, since it is through my home warranty company. If I had the money to pay another company I would!
I wish I had the names of the representatives that I spoke with but they do not answer the phone and state their names, I am sure there is a reason behind that!

I wrote the above letter earlier today, however I now have part two of the story that I would like to add. When the company came out in April and replaced the compressor they billed us $285.00 to add 8 lbs of Freon. Based on the word from the USHAC technician, the broken piece is because the original technician DID NOT clean out the lines. Now the company is going to come out and replace the piece and they say they will need to drain the Freon from my unit and then charge me to put new Freon back in. The cost to complete this process will be $385.00. When I spoke to the Sr. Technician, I specifically asked him if we would need to add Freon after the repair. He specifically told me that it would not require new Freon with the repairs that needed to be completed. This gentlemen’s name was Ryan and he worked for Angler Air out of Riverview, FL. I happened to be at a part and met a gentlemen that has worked for another local air conditioning company and ran the scenario past him. He also confirmed that he would be able to use the Freon that was already in the unit and it would not require any additional Freon. I really believe this is how USHAC makes their money off of the home warranty companies. They are ripping the consumer off buy changing them for items that are not really needed. In addition, the whole reason this company has to come back out is due to something they did not do at the time they installed the compressor. The USHAC technician even admitted it was because they did not flush the lines at the time they insta