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• By Adam

  November 8, 2022

  Out side painting, stair remodel, house siding

  $20,000

  Greg is a flake, and liar, and didn't even have workers' compensation insurance for his workers, even though he said he did. The work was shotty, and dealing with him wasn't worth it, complete unprofessional.

• By Nani C.

  September 30, 2021

  Interior painting

  $8,500

  Save yourself the headache and money and don’t hire Greg or Van Gogh Pros.

  Before we even talk about the poor quality job that required many fixes, let’s start with Greg miscalculating the balance of our invoice and over-charged us $1000. We caught the mistake a couple days after we wrote the last check. He finally acknowledged his mistake and asked us what phone number to Zelle the money to, then crickets. We’ve gone back and forth for WEEKS, the latest was he’s going to drop off the check, and again crickets. Greg is a con-man. I know he is going to claim he didn't know he received the money because he's not familiar with Zelle (a lie), or that the money went to his personal account and not his business account (another lie since we sent the money to the phone number he gave us), or that the check must have been lost in the mail (we NEVER said to mail a check). We are now suing him for the $1000 he owes us.
  
  The job was painting the full interior of our 1100sq ft home. The “finished” job included paint smeared on the window glass that needed to be scraped off, painted over stickers on the wall, missed spots, paint specks all over our hardwood floors, and the worst was they completely scratched our newly refinished hardwood floors in the bedroom from moving the bed. They tried to say we made the scratches even though we’ve lived in this house for 6 months and the heavy wood bed was constructed in the room and hadn’t moved a centimeter since then. There was routinely ONE worker in our house alone, and we saw the bed moved multiple times, meaning he tried to move a solid wood king sized bed himself. He used furniture movers meant for carpet (the hard plastic kind) so of course the floor was scratched. Greg admitted the mistake and buffed out the floors.

  This has been the worst experience with a contractor we’ve had while renovating our house.

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• By Tod G.

  May 12, 2020

  Exterior painting

  $20,000

  **COMPLETE LACK OF PROFESSIONALISM AND COMMON COURTESY**

  **NOTE THAT POSITIVE REVIEWS ON GOOGLE ALL COME FROM PEOPLE WITH SAME LAST NAME AS COMPANY OWNER**

  We hired Greg Riggen and Van Gogh Pros., Inc. in mid-September 2019 to paint our house. Prior to engaging Van Gogh, Greg came to our home twice, and met with my wife and me. He showed us specific shortcomings with the previous paint job and also showed us specific gaps in the exterior that needed to be sealed.

  With change orders, we paid nearly $20,000 for the job. The work that we hired Van Gogh to do was comprehensive. It included all prep and exterior paint of our house and detached garage.

  The itemization of work goes for about three pages and included (in addition to prep and paint):

  • Professional preparation, including wood spot repair and sealing.

  • Window frames, including scraping, sanding, caulking and painting.

  • Treating walkways, including power wash, prep and sealing with polyurethane concrete sealer

  • Painting porch, including removal of loose paint, spot priming, and caulking edges and gaps.

  According to the contract, “All work completed is backed by industry leading 3yr warranty.”

  Van Gogh began the project in early-October and was completed in early-November.

  At first glance, everything seemed fine. Our house is quite tall and many parts of the exterior are not immediately visible without a ladder.

  After Van Gogh finished up, we commenced the next project, namely having an exterminator look for possible rodent ingress. The exterminator pointed to several areas that had not been “sealed,” caulked, painted, or even cleaned up. In once space, a rodent had gnawed through a wooden slat and gained access to our attic. Van Gogh had simply painted over. In fact, we found a big pile of chicken wire (used behind lattice work to prevent rodent ingress) that had been tossed among various debris by Van Gogh.

  In addition, after the first rain of the season, the paint on the walkway (supposed “sealed”) began to peel off. We also experienced major water intrusion through gaps in the porch. Finally, several window frames were either not completed or missed altogether. Representative photos are attached.

  We made every possible effort to allow Greg/Van Gogh to remedy this work. My wife and I have sent countless text messages (including photos) and left numerous voicemails in the last three months, both to Greg and to the foreman.

  For the most part, Van Gogh has ignored our messages. However, Greg and the foreman have occasionally said that someone would come out and address the issues. Then they have set dates (always vague as to the time) and, for the most part, not shown up. The foreman has come out twice now (both times with an excuse about why no one could come sooner or come on the agreed-upon date), walked around the property, acknowledged the problems, and said that they would complete the job. But then no follow up.

  The last we heard from Van Gogh was on the morning of January 18. 2020. Out of the blue, the foreman called and asked if he could come by that morning. My wife and I had plans, so he said he would come by on January 20 to finish the work. No one ever called or showed up.

  I have hired someone to do some repairs, and done some myself, but there is still quite a bit that needs to be done. And it is absolutely ridiculous for me to be doing any remedial work after paying $20k to this outfit.

  UPDATE: On January 28, 2020, immediately after this review went live on Yelp and other platforms, the owner (Greg) posted a rambling “straw man” rebuttal on Angie’s List arguing that he had never been retained to handle rodents. His foreman then called, supposedly to schedule a time to come out and finish the work. The foreman said that he would be coming on Saturday, February 1 at 8:00am. No one came on February 1, nor did anyone call, text or otherwise reach out. That has happened several times now, and is illustrative of Van Gogh’s utter lack of professionalism and common courtesy.
  
  May 2020 UPDATE: Van Gogh never completed the work. Instead, the company has been devoting its time and money to having “reputation management” companies remove my negative reviews.

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