West Bay Custom Pools

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• By Smitty

  October 6, 2022

  Pool

  $67,000

  This was the worst company I have ever dealt with. Very slow and hard to get a hold of during build. After pool was complete and final payment given they won't respond. They were supposed to fix minor things at end and never showed up and this was 5 months later. Wouldn't recommend this company

• By Joseph I.

  July 21, 2022

  Inground pool/spa build

  $75,000

  Critical: Professionalism, Punctuality, Quality, Responsiveness, Value
  I dont know where to start. We contracted with them in early December 2021. Construction began end of January 2022 with excavation. Never saw a set of engineered plans till project was almost 75% done.

  1. The sun shelf was designed 2 feet to short making it difficult to use Ledge Loungers without them falling off shelf.
  2. The bubblers only shoot up 1' in the air. No pressure.
  3. The design from 3.5' to 6' didnt work too well and the steps were too tall, making it difficult to step up from the pool. Has to be rigged after spraycrete was already in.
  4. The pavers werent ordered in December, but rather in March of 2022. (They forgot). Showed up in May (I think).
  5. The spa wasnt designed properly to be part of the pool. The spillover shelf is 3" too low and it is impossible to have any hot water stay in the spa without overflowing to the pool.
  6. The overflow drain doesnt work properly and after a rain the water is up to just below the coping paver.
  7. The rebar is rusting and showing through the plaster (1 month turned up only).
  8. Wrong pool equipment delivered twice. Entire system was supposed to be Pentair and they delivered Jandy. The automation doesnt work properly.
  9. The cage wasnt built to engineering drawing and the permit was applied for 6 weeks after screen enclosure was installed. As of the date of this review, there still is no permit for the cage or a final for the pool. Instead of fixing their error they changed engineering drawing this week. All of the rain from the 2nd story patio floods thew deck and is ridiculous. A simple gutter would have solved the issue. The answer I got was, "Ole well, go buy yourself some gutters".
  10. The plumbers had to return to fix the height of the pipes and manifold for equipment after I brought it to their attention.
  11. The pavers pads outside the doors were put in during a rain storm so all of the concrete used to hold them in washed away. Still waiting for the repair from 3+ weeks ago.
  12. The owner/designer/salesperson used to work at bankrupt Olympus Pools and had I know I would have never hired them.
  13. The hose blew on the concrete truck which left concrete all over my lawn, paver driveway and the neighbors new car.
  14. Minimal transparency.
  15. Huge attitude AND CRICKETS WHEN YOU CALL FOR ISSUES CAUSED BY THEM.

  A 14 week project is over 20 weeks and now the pool needs to be drained half way to fix the very sloppy plaster job of the pebble-tek finish.

  Hooray for folks more concerned with the dollar than professionalism, transparency and completing work on time and correct the first time.

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