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• By Robert M.

  March 28, 2024

  Windows

  $18,000

  West Coast Windows and Home Improvement did exceptional work on my home.
  The have great quality and the installers were awesome. I did me research and Im very happy with my choice

• By Joanne Y.

  February 24, 2016

  window replacements and insulation

  over aggressive salesman

  DON'T DO IT! First of all Chris M. is the most disrespectful sales guy I've ever had the displeasure of meeting and because he screwed up, he wasted his breath and efforts arguing - yes, ARGUING with me about the fact that he was more than 30 minutes late to an appointment that HE made to give me an estimate. They came to my neighborhood, doing door to door sales, which is not a problem because I have been getting estimates for replacement windows already and thought it could be helpful to get another. So I spoke to Chris M. who scheduled a 10AM appointment for the following day - NOT 10:30 AM or whenever they feel like showing up. I then provided my basic contact info and address TWICE. As I started to ask a question, he cut me off and handed me his cell phone, to me speak to someone at his office named "Carlos". I should've just closed the door on him then. I then again provided my contact info and address and confirmed our estimate meeting the following day at 10AM. So, the next day comes, 10 AM comes and goes, 10:20, 10:30...no show and no phone calls from anyone in the company. So, I called their offices, using the flyer Chris M. handed me during his sales pitch, (which clearly read 10AM estimate meeting) at the number he provided. The receptionist was nice and I politely told her I had already waited more than 20 minutes and had not heard from Chris M. or Carlos or whoever was supposed to give the estimate at 10AM. I then left my home to go back to work, since I had to take time off to get this estimate done. She tried to convince me to give Chris M. another chance, but honestly, if I am going to take time off of work and spend potentially thousands of dollars on a home project, I expect at least a courtesy call if the guy is running late. So, she apologized, no big deal, and I cancelled any further meetings. Then 20 minutes later, Chris M. finally calls (too late) and proceeded to harass me about the fact that he had the wrong address and it wasn't his fault he was so late to our meeting. Seriously ?? They all had my phone number and address which I confirmed TWICE to two different employees! Why didn't Crhis M. bother to give me a call when he knew he would be late to meet with me?? I ended up hanging up on him after he had the audacity to ARGUE with me over the phone about the fact that I didn't want their business. Is that how they think they will win customers over???? After I returned home from my day, I was shocked to see this guy was now knocking on my front door. Again, he literally stood there and argued with me about the fact that HE was late because he was somehow given the wrong address yada yada (at this point, I was getting pissed off). I already told you I'm not interested in your business three different times, what is your problem? I was done with him at this point, I said no thanks, went inside and closed the door to avoid any further confrontation with this guy. All in all, Chris M. was just disrespectful, unapologetic, and overly aggressive. Chris M., I've had enough. If you come to my door again, I can promise you will not like the outcome. Move on!

  I have appointments with two other companies, BROTHERS HOME IMPROVEMENT who had extremely high YELP ratings and LOWE'S tomorrow. I'll post an update for anyone looking for good customer service and basic respect as a customer.

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