Yenason Mechanical

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• By Tj E.

  July 24, 2025

  Install tankless hot water and forced sir system

  Buyer beware, Yenason Mechanical installed our tankless hot water system with a 15 year warranty, so far its been a nightmare. Super friendly up until you need warranty work done. Our tank began to leak/lost hot water in April, its now middle of July. They have a tendency to only come every 2 or 3 weeks and repeatedly order the wrong part. Their explanation for this is the manufacturer sent the wrong one, except this would be the 4th attempt. We even had a different company come in to try and help with diagnosis of the issue, who told them exactly what to order to repair it. They still got the wrong parts. Now after 3 months they realize what they need to order...... the exact parts the other company told them to order. It's sad how quickly people will take your money to sell you a product but then completely bail when it comes to warranty work. Did I mention they dont keep you in the loop at all and always have an excuse? I feel bad for Nicole, she has to deal with the phones all day. I reached out to the owner Joe Yenason twice about this issue, no response whatsoever. This company is not recommended if you plan on living in the same home they worked in.

• By Mark S.

  January 25, 2022

  AC

  $3,900

  Use Yenason only if you want your money taken and your phone calls not returned.

  As the technician was leaving on the day of installation he said, "Fujitsu is a great unit when it works." Remember that line.

  Less than a year in our unit was not working properly, Yenason's technicians were unable to fix the unit after several visits. Time between visits was often more than two weeks, and what started in June continued unresolved to the present - end of January. While some of the responsibility rests with Fujitsu as well, the simple fact is the office staff at Yenason was incapable of follow-through with either myself or Fujitsu. I had to make all the contacts and arrangements for getting a replacement unit. This was even after dropping off two printouts of instructions to Yenason's office. Phone calls were not returned, emails not returned, even text messages were not returned. What makes it even more ironic is that for a technical and mechanical company I was told, 'We don't know how to get that message off of the cell phone."

  Apparently, an employee left them and the message one gets when they dial the number is "I am no longer with the company, etc." and it dates back to August/September. Feel free to dial it yourself and listen: (570) 760-1695. I continually informed their people - technicians and office staff that communications is the basis of trust, and trust is the basis of relationships. To this I was told, "Well, we do have some communication issues." That is is an understatement.

  When I began looking around for professional help in resolving the issue there was not a single installer that was surprised at my experience with Yenason. The most common reaction was a moment of silence as they collected their thoughts, and said something to the effect of, "Things apparently haven't changed."

  Again, work with them at your own risk. Be prepared to be abandoned by them only to have to get the job completed elsewhere at additional costs. By far the singular most irresponsible and unprofessional company I have ever dealt with.

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