Anderson Homes

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• By Lindsey O.

  April 2, 2022

  Order modular home and finish work after set

  READ TO THE END, ABSOLUTE NIGHTMARE
  We ordered a house 3/2021 with Dave who was attentive to our needs &communicated with us. We were first told that our house would be delivered in June, which got pushed back 3 more times &finally arrived October 5th.The process then is that they send contractors to do the finishing work on floors, ceilings, walls etc to make the work look seamless. 2 men from Fargo showed up for the weekend to do this. They siliconed a board to our ceiling that was 3-4 ft to short and was for our garage, didn't sand while tape & texturing, left huge gaps in the plank flooring, took a hack saw to our casing around our patio door cutting into the frame. Baseboards weren't nailed to the wall, some to short, some cracked completely length wise in the middle. They got texture all over doors, frames, floor, light fixtures, light switch &outlet covers, cupboards, our brand new dryer. they didnt stretch our carpets, they put the carpet on the outside of the door frames so when door closes carpet is in the hall way, our transition stripes from carpet to hardwood didny match, they put in a gold strip down cracks in the sheetrock from settling were not fixed. They were also supposed to put door trim up, didn't. They never cleaned up 1 thing, they didn't tape or lay plastic down. Absolutely the worst work ever seen. We informed Anderson & sent them 80+ photos of the horrible work that was done so they said they would have them come back and fix it. We are now to Thanksgiving weekend & a man came back, he wasn't of the first two who showed up. He took down the board on our ceiling & left. We got back from vacation & called Anderson again. We informed them they can't come back we know a local contractor who they need to contact & get this fixed. Almost a whole month goes by of us trying to connect with Anderson, no one calls us back, no replying to our emails nothing like we weren't their customers anymore. They got the house delivered, job done. We then involved our banker who called to talk to them &that they need to call us back.So Mark & Mike are brothers & owners. Mark called me & ask us to give those men 1 more chance because they already paid them. not going to happen they came twice, made our house look awful. not our problem they were paid before the work completed was known to be good or bad. Mark then told me I was being difficult. I have pictures of the horrific work done to our house. Their answer was often "well you live all the way out there". Maybe you should sell houses all the way out there if you can't take care of your customers &do your job. Anderson homes will not make it right. I found contractors to fix everything with no help from them, spending hours calling Anderson because they didn't keep in contact with our contractors.Over $10k in repairs to our brand new home were needed. We fought for Anderson to pay our contractors, had to involve a lawyer, spent another $8k in extra living expenses because we couldn't move into our new house. The whole time our house was getting fixed by our competent contractors, we never once called to see how things are going. I've talked to Mark, Mike, Heather, Hydee, Bryan none of which must talk to each other because every time I called them they would pass the buck or say I haven't heard. don't leave messages they won't call you back. If you do talk to them they say they will call you back, they don't. Horrific customer service. I called to ask what they are going to do about the extra living expenses we had. Mike said no they will not make things right by helping with added expenses. Buying a house is supposed to be a fun and exciting moment in your life. Buying a house from Anderson homes has been an absolute nightmare. I would never advise even my worst enemy to buy a house from them. Believe me save yourself from the headaches these people will cause you and order your house anywhere but here. There are many 1 star reviews listen, if I can save 1 person from the horrific experience, customer service, and dealing with this company I will.

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• By Anonymous

  August 3, 2018

  Doug Kirkham our salesman was AWESOME. We had such a great experience, have recommend Anderson Homes and Doug Kirkham to everybody. Doug made our experience easy, his attention to our wants and needs while designing our home.. can't be measured. Thank you, MarcyLynn N.