Blue Mountain Landscaping

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• By Andre M.

  August 19, 2020

  Hardscaping - Addition to patio and fence

  $4,500

  I really rate this company a ZERO! Please read the entire review although long.

  Do not use this company.

  I was a loyal customer for 5 years. They took my loyalty for granted. I gave them the benefit of the doubt on their previous workmanship errors and this year I regret ever using them. They installed a fence and the panels keep coming loose. Waited an additional 6 weeks for their order errors that didn't include the caps and end post (still waiting for end post as they never installed the correct end post and fixing of the loose panels and post.)

  They make many promises and do not fulfill them. Their customer service is the worse I've ever encountered. At one point they said the loose panel can't be fixed, nothing else can be done. This occurred with tropical storm Isaias coming the next day. I was concerned that the panel would fly away and cause damage.

  I asked them to do their job, follow through on their promises and back their work. They insulted me and was very nasty with their response.

  In addition to the loose panels, the post is coming loose. The fence was never leveled. I have different heights for each panel.

  They charged extra for their mistake when installing the pavers to the addition of the patio (they did not measure correctly) and I didn't get the design I requested.

  I requested a circle or a fan design for the addition to the patio. I do not know what design they installed.

  I reported to one of the owners and the office manager that I saw one of their crew members urinating on my property. Disgusting!

  Timeline:
  * 05/06/20 - Contract signed with a 50% down payment
  * 06/20/20 - Work started two weeks after they promised
  * 06/23/20 - Made final payment (big mistake) in good faith that they
  would install the caps and end post and correct mistakes.
  * 06/24/20 - Panel became loose. Reported Loose Fence Panel.
  Reminded them that there was still incorrect end post, panels not
  leveled and no caps.
  * 06/26/20 - Promised to fix issues.
  * 07/01/20 - No responses. No show for loose panel fix. After numerous
  complaints and calls, owner and office manager came to look at issue.
  They do not want to fix the incorrect paver design.
  * No correspondence for 3 weeks
  * 08/04/20 - End posts and caps were to be delivered and installed.
  Company fixed the loose panel and added the caps which came loose.
  End post still not delivered yet. Next panel came loose. Advised the
  company.
  * 08/05/20 - I called and was advised they are "simply waiting for the end
  post". I asked for them to expedite and they said my getting upset would
  not move anything faster.
  * 08/19/20 - I am still waiting for Blue Mountain to fix the panel and loose
  post in addition to the end post being delivered and installed.

  I am totally frustrated with this company and will never recommend nor do business with them ever again.

  Save your time and money and avoid the aggravation.

  Poor Quality, poor value, not professional, not responsive and not on time.

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