Carolina Country Homes

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• By Mercede

  January 13, 2023

  People keep asking my family and I what is going on with our house. We sold our homes to move back to family land for a slower pace of life for my elderly parents. After four months, three holidays and 23k in Airbnb fees, we are still not in our home. Daily we go by and peer in the windows of a home we have completely paid for. This is a timeline and details of our experience. In a nutshell, do not use Carolina Country Homes in Lancaster SC.

  On August 1st, we were asked by the salesperson to send the deed and sewer availability letter. We went to get the letter from Town Hall and were told that the house was zoned Neighborhood Commercial and no new home construction could be done without rezoning.

  8/25/22 - We were granted a variance by the town giving us permission to start construction. Between July 1st and August 1st, CCH had our survey that was clearly marked Neighborhood Commercial. Either the construction manager didn’t look at the survey or missed that important detail. If we had known in July, we could have started the process to get the zoning changed while we were in the process of selling our homes. They reference this zoning issue as the reason for the major delay although it was cleared up in 1 month. However, it could have been sooner had someone taken the time to look at the survey.

  There was a delay in getting the demo permit because the people CCH were using for the demo were not registered to do work in our town.

  9/28/22- We had the construction meeting and were told by Will that the house would be delivered in the first week of November (around 11/4 if there is no rain).

  10/27/22 - A change order had to be submitted to dig a sewer line because my grandmother’s house had not been added when a new one was constructed. I wired $3,000 on 10/31 to the attorney to pay for the sewer to be dug by CCH. (It actually got done on 1/11//22).

  The house was supposed to be delivered by 11/4. There was no rain 11/2-11/4. The house was not delivered. Then we were told it would be delivered on 11/16. It was not delivered.

  11/30/22 - House was delivered and it was a rainy day.

  12/4/22- The house was set on the foundation in the rain.

  12/19/22- My parents and I went by the house. The backdoor was closed but when we tried the knob it opened. We were able to walk through the entire house. I locked the top lock of the door and went out of the front to secure our home.

  12/20/22 - Received an email and call from Will saying that the water and sewer connection, HVAC, Electric Service, inside and siding would be finished by the end of the next week (12/26-12/30).

  On 12/29, I had received no updates from Will since 12/20. I left an email for the salesperson, Will and the owner Mark letting them know I was very upset and that I was writing a review telling people not to use them ESPECIALLY if they were cash buyers.

  12/31/22- Received a response from the President/Owner, Mark Street. In his response he said, “All the major delays on this project were before we could set the house and were due to your zoning issues and the fact the city couldn’t/wouldn’t locate the old sewer tap and had to install a new one. As I explained to you before, those delays cost me a lot of money.”
  
  
  CCH is very unprofessional. We went with them because they said how fast they could move. I feel like when you are a cash buyer you get put on the back burner once your money is held in escrow.
  
  They are dishonest and unreliable. We were told over and over how the weather could cause delays. However, they delivered and set our home on rainy days while days of sunshine passed with no work done.
  
  Today, it is January 12th. The sewer connection we paid for on October 31st was completed yesterday. The siding was finished today and the inside is still not done.
  
  We have had no updates from Will or Mark since his email response on the 31st of December. They say we will be in by the end of the month. But everyday that I drive by after work at 3:00 pm, I have never seen anyone there working.

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• By Taurean W.

  February 4, 2020

  CCH still hold up to their word even after closing I've had to contact (Matt) a couple of times once for septic tank and he jumped right on the problem. Had to contact him about the heat and again he jumped right on it all around a great set of people to work with.

• By Lia F.

  September 24, 2019

  Home

  Model: Champion 3277

  We purchased our home in 2018 and have been in it for a year now.

  I would highly recommend CCH, we were moving from Florida and took months researching the different dealers available in our area.

  From the moment we walked in we felt a really good vibe, they gave us a key and told us “have fun!” as we toured the available models they had on site (personally, we preferred this approach than feeling like someone was walking behind us pressuring the sale) over the next few months we were in constant communication as we discussed various floor plans, pricing, upgrades and additions we might want. The sales rep we dealt with was Nanette, an absolute sweetheart! She never made me feel I was too inquisitive or had too many questions/emails she always responded promptly and was readily available if I needed a phone call too.

  Recommendation: write everything down, ask questions, make sure you understand what you are and are not getting. If they don’t know they will find someone who does, so don’t be afraid to confirm and reconfirm if needed.

  The day finally came for us to start building, we started clearing the land March 2018, the house was placed May 2018 and we closed October 2018. So approximately 7 months from when we actually started the land clearing. There were a few setbacks/delays/hiccups along the way as with any project but for the most part we stayed on schedule (the rain was not our friend those months) our project manger changed early in the project to Will, he was an essential part during the building process to us, knowing that we were out of the state he would keep us posted with pictures while he was on site which was soo appreciated! He kept us updated on delays we were experiencing and on many occasions went above and beyond our expectations as well.

  Recommendation: Communicate with your site manager your needs, for us it was very important to receive atleast a weekly update even if just to say “no update”, we were moving and needed up-to-date timeframes. Someone else might not need as many updates, so let them know what you need that way they know how to better serve you, communication is key.

  Closing went smoothly and on time. We even received a Home Depot gift card at closing (such a lovely touch) I also highly recommend to use the bank and law office they recommend if you need someone, they were great!

  We LOVED them so much we even recommended my sister to build with them (she is now currently in the building process!) I do not doubt her experience will be just as wonderful as ours!

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• By Jeremy

  June 16, 2019

  The service was great and made it very easy to decide on the house that fit with our budget. If I was ever to buy another house it will definitely be with CCH.

• By a user in Fort Mill

  December 7, 2017

  Build modular home

  $280,000

  Please do yourself a favor and do NOT use this company. Save yourself the heart ache of the process and the home falling apart and not being built to code. It has been a money pit.