Challenger Homes

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• By Roberto V.

  January 26, 2023

  Build my house

  It would be foolish and unrealistic to think that when you build a new home everything is going to be perfect and flawless. These homes are built by human beings. That being said, you would think or expect that the warranty would help rectify some of these flaws that you may find with your new build. Well that is not the case. One thing that you don’t expect is the hassle and headache that you go through to get defects, broken and incomplete issues and items resolved by the builder and their warranty people. So, if you enjoy having to fight and hassle to get things fixed and resolved under your “warranty” then go with Challenger Homes. If you are happy paying a pretty penny for a new build just to find that the whole thing was slapped together in a sloppy fashion, then this builder is for you. It has been nothing but disappointment to find myself having to send multiple emails and making multiple phone calls to try and get a laundry list of items addressed and rectified to just turn around and find myself being ignored and pushed to the wayside. So, to begin, I have been in my home for almost a full year now and from the very beginning I began communicating with the warranty department regarding many issues with my new home. Things felt promising when the head of the warranty department, Anthony for Challenger Homes in Bent Grass Meadows, came to my home and took pictures of all of the items that needed to be addressed and ensured me that everything would be fixed. Unfortunately, that's all that happened...pictures taken and false promises being made. And that is that the last time that I heard from Anthony. Again, I am going to stress that it has been almost a year now and the last time that I heard from the warranty department was the day Anthony came and took pictures and made false promises that these items would all be addressed. I have had a hole in my ceiling for almost a year now and have had to come out of pocket just to have someone patch this hole that the Challenger Homes electrician left in my dining room. Interior and exterior paint were done very sloppily and were under the list of MANY items that were supposedly going to be fixed and rectified. I don’t want to bore you all with the lengthy list of items but do want to make you aware of the troubles you will go through with this builder. Building a new home should be a very exciting time in my life but unfortunately for me, this has been an absolute nightmare. I will be updating this review if anything changes and if these issues finally get resolved but until then, buyer beware.

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• By Scott B.

  July 14, 2022

  Build home

  $550,000

  I could not recommend this company. We signed the contract in October of 2021 with a completion date of late December. We were unable to close at that time as construction was not finished. Challenger then tried to force a closing By end of January, when the inspections were not complete nor was the house painted. upon closing we had a punch list of over 52 items. Some as of today are still not completed. Their warranty program is crazy, we have over 10 items on that list and 2 have been completed. We have been without air conditioning since the start of Spring. We contacted them on June 14th and were told July 8 for the A/C person, on July 8th that person said he could not do the as there was no power to the A/C ,. we have been back and forth with Challenger trying to get the electrician to look at the issue. The inside of the house walls were painted with a flat paint and then touched up with semi gloss, the front railing was hand made nothing is level and the posts are not even painted properly.

• By C. L.

  June 16, 2022

  New home

  $8,599

  WHATEVER YOU DO, DO NOT BUY FROM THIS BUSINESS. They will make everything seem great and once you sign the contract and pay your earnest money, you're nothing but a sold home on their list. They will not contact you for updates. They will not answer your questions. The only reason they will reach out to you is when they need you to sign something, do a walk through, or answer a question they have.

  The onsite associate in COS, Michael, is a licensed realtor but is not knowledgable about the industry. He also does not listen to your needs or situation. Challenger Homes is not someone you want to partner with to buy a home. They are a transaction only business and do not care about you or your family, or your situation. They only care about pumping out these homes. The Sales Manager David, and the Senior Sales Director, Austin Roff, also do not care about you or your situation. They also do not care about the level or service they are providing. I will also be filing a complaint with the BBB. I suggest you do the same.

  Michael Baker is a liar. He is lying to his senior leadership about his channels of communication. Has even told them he communicated more with my realtor than myself. He called my realtor TWICE, and that was to talk about new builds and to see who she could bring in. Talk about professionalism.

  DO. NOT. RECOMMEND.

• By Mj

  March 29, 2018

  Build a House

  Wish there was a negative rating...
  Absolute Worst builder. You name it it went wrong. If your looking for a lower cost per sq.ft. home to buy you will find it here! The quality and frustration will follow!
  Poor workmanship!
  Poor communication!
  Poor quality!
  Poor materials!
  Poor labor!
  Poor follow-up!
  Poor Management!
  Poorly run company!

  Stay away from this builder! Even Brian Bahr doesn't give a rats. Spoke with him a few times and nothing changes. This company claims it LDS I think they got it wrong it's actually BS.

• By Lisa

  November 15, 2016

  Build a new home

  $284,000

  200 days

  I have been in the process of buying a home, and it has been nothing but delay, after delay, after delay. The contractor and challenger do not seem to communicate and they had two different closing dates! And the contractor kept telling me, every time, we may have to push it out. Every visit!! The weather has been great, and there is no reason for any weather delays. Now they have waited until winter to finish the outside of the home, and it feels like they are purposely waiting for weather delays. If you buy from challenger, expect the date to be three months after the projection date, with good weather.