Coopersburg Construction Corporation

Do you work for this business? Unlock this free profile to update company info and see who's viewing your profile.

• By Colemge

  January 29, 2024

  Tiling, shower pan replacement

  $0

  While we have used Coopersburg Plumbing three times over the past 13 years and have always been satisfied with our service, we will never use these services again after been charged for a free estimate that was never provided.

  We were experiencing issues with a second floor walk-in shower, but failed to receive an estimate after three attempts from Coopersburg Construction Corp. We had opened a hole in our first floor ceiling to gain visibility of the leak and where the water damage was coming from. Each time an employee came, they shifting the responsibility to another arm of the company. The first person who came out was a plumbing employee who stated that the issue was cracked grout on the opposite side of the water damage. He stated that construction would need to look at it to provide an estimate.

  The second attempt, from construction, the employee stated that, despite widening the hole in the ceiling and showing where the water was coming from during use and water marks indicating where damage had been occuring, that this was a plumbing issue and plumbing would need to address.

  The third attempt, a different plumbing employee, Mark, incorrectly told us that the threshold to the shower was un-tiled and that it was a construction issue. Even if this were the case, water doesn't leak through grout or untreated drywall without an issue with the shower pan or liner! I believe that they saw the amount of work and inconvenience of attempting to a partial demolition and tile work and decided to abandon the project.

  At no point did we receive an estimate. At no point did the employees perform any work. At no point were these employees in our home from more than 10 minutes. At no point were we advised the appointments were anything but an attempt to draw up an estimate. However, Coopersburg Plumbing Company has charged me. The first invoice was sent 90 days after the lack of estimate. When I called in to the company, I was advised NOT to pay the invoice and that they would look into it. Now, two months later, I received a second invoice, with a late charge! When I called to inquire about this invoice, after I thought this had been resolved this year, the owner, Fred, talked over me, refused to acknowledge the failure of the company to provide an estimate and the frustration of multiple attempts to resolve our leaking shower.

  A glaring lack of accountability/pass-the-buck mentality from employees and gross disrespect from ownership is how you turn a decades loyal customer into a vehement detractor.

  Read more