Ct Install America LLC Install America

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• By Dave D.

  May 22, 2024

  Flooring replacement

  DO NOT USE CT INSTALL AMERICA!!
  My wife and I contracted with CT Install America for new flooring in our home because they were cheaper than other flooring companies...our mistake. You get what you pay for. The material they used began to show signs of cracking, separation, and edge damage within a year. When contacted about the warranty, they were very hard to get in touch with, and not very cooperative when you did.
  We finally had someone come to my home to review the problems and eventually they agreed to replace the damage floors. Later, we were told they were no longer affiliated with the original flooring provider, and that we would need to have the entire flooring material replace. We were given a website to go to and choose the new material. It should be noted here that I contacted the original provider and they did have the same material, only with a different locking system.
  After selecting the new floor material, the installers arrived at our home to begin replacing the floors. We were then told that only the damage flooring would be replaced and that the other areas of the home would not. So, even though ALL of the original flooring is considered defective, we were only to have the areas replaced that we noted damaged, and with a completely different material...Totally unacceptable. We will now have to have the areas they refuse to warranty, replaced by another flooring company at our expense so that our home has all the same flooring throughout.
  Their customer service is non-existent (good luck talking to someone), and their warranty service is terrible. GO ELSEWHERE!!!

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• By Chuck T.

  February 13, 2015

  sub contractor

  $3,000

  5 days

  chuck

  They robb sub contractors and owes us 3,000 home owners they voilate they contract and good at taking there money

• By Mike F.

  July 27, 2013

  I had Install America out to do my work a few years back and was impressed from the moment the salesman came to my door. He was polite knowledgeable and not at all pushy. He also was quite personable and was there to help me not just to get a "sale". It was because of him and this consultative approach and top of the line products, warranty and service I used Install America.

  In addition their installers that work directly for the company (no subs) and their work was second to none. I started out doing all my windows, doors & siding. I'm soon going to be calling them back to do my roof, gutters and soffit as well. I can't say enough good things about them only that there customer service is probably as great as their work! Job well done!